CA Service Management Release 14.1.04
The solution brings together a combination of interrelated processes, functions, and expertise that is targeted at enabling your organization with the full breadth of processes. This solution comprises of CA Service Desk Manager (CA SDM), CA IT Asset Manager (CA ITAM), CA Service Catalog, and Unified Self-Service. For more information, see Implementing CA Service Management 14.1.04.
CA Service Managementsolution brings together a combination of interrelated processes, functions, and expertise that is targeted at enabling your organization with the full breadth of
CA Service Managementprocesses. This solution comprises of CA Service Desk Manager (CA SDM), CA IT Asset Manager (CA ITAM), CA Service Catalog, and Unified Self-Service. For more information, see Implementing CA Service Management 14.1.04.
CA Service ManagementCumulative Patch 14.1.04 includes the following:
What's New in This Release
CA Service Desk Manager Enhancements
The Customization Upgrade Utility
The Customization Upgrade utility allows the customers to upgrade and merge the existing customizations into the latest CA Service Desk Manager version. For more information, see The Customization Upgrade Utility.
CA Service ManagementCumulative Patch 14.1.04 includes several fixes that are denoted by CA Agile Central component:
Defect Number (DE)and
CA Service Desk Manager
For the issues fixed in CA Service Desk Manager, see CA Service Desk Manager Fixed Issues.
CA Service Catalog
For the issues fixed in CA Service Catalog, see CA Service Catalog Fixed Issues.
CA Asset Portfolio Management
The following issues are fixed in CA Asset Portfolio Management 14.1.04:
For more information about the steps to reproduce and other details, see CA APM Fixed List.txt
Fixed Issues ID
If a non-admin/non-root user is assigned a default search, the Admin/Root user is unable to delete a user.
Duplicate import ID in CA APM and SAM integration.
Reconciled assets between CA APM and CA SAM are updated in CA APM (organization information, for example: cost center, location) to trigger an update process in Event Service. This is sent as an import to SAM so that the corresponding device in SAM is updated. Sometimes, the CSV file that is created by CA APM contains multiple lines for the same object due to which the import fails.
Export and dry run of CA APM Promotion utility fails when CA APM 14.1.03 is applied directly on
CA Service Management14.1 and not on
CA Service Management14.1.02.
Environment Promotion Error
Unexpected error during login
After Restarting the IIS web server, the server takes time to load the metadata for every first user that logs in.
When an extended field of location is added on an Asset search page, this field is not available for mass update fields.
Users are able to Edit and Save values even in the read-only fields.
Cannot add License Key or count in the available fields. User unable to find the fields that are related to license information while trying to create a search with the Asset family as software.
Difficult to navigate back to Expose Hidden Fields node
Event Service OEM exceptions error
CA IT Client Manager replication and errors that are seen in the Event Service log.
Recreated cost and payment record is unavailable. Data importer is not allowing other assets to be associated with a legal document when an asset is already associated with it.
After implementing TLS v1.2 in CA EEM r12.51 CR04, the login for CA APM fails.
Unable to update assets through CA APM console or through data importer.
ARG_HISTORY latency impacts CMDB
Data load status section getting error records.
Currency type and field size mismatch
When CA SDM and CA APM are integrated, CA SDM shows the incorrect old value for versioning if any changes are made to the CA APM field.
Issue with primary key violation error in
Multiple fields and index out of range.
CMDB audit share not working for insert audits for some assets
Hardware reconciliation and French Localization
xFlow Analyst Interface
The following issues are fixed in xFlow Analyst Interface 14.1.04:
For more information about the steps to reproduce and other details, see CA xFlow Analyst Interface Fixed List.txt
Fixed Issue ID
The xFlow Analyst Interface Server is unavailable.
After viewing an Incident and after clicking the Resolve button in the xFlow Analyst Interface, an error message is displayed:
When you Attach a file to a ticket through drag and drop, some ticket activities are displayed as duplicated activities on the xFlow Analyst Interface.
The xFlow Analyst Interface displays tickets that are associated to users with the default special handling 'VIP' tag. If a custom special handling type is associated with the same contact and if the default VIP tag is removed, the tickets disappear from the VIP stream.
Weathericon shows the correct locale translation, but a mouseover shows the Weather state in English
The xFlow Analyst Group Search in a Stream filter only displays the first 10 search results.
The xFlow Analyst Interface status drop-down list is not displayed if a new table is added to the MDB through Web Screen Painter.
Reopening of the browser is required after a session timeout if the xFlow Analyst Interface is NTLM enabled.
The xFlow Analyst Interface Command line or drop-down list shows more request status than the classic CA Service Desk Manager User Interface.
Suggested solutions are not displayed if the ticket or incident description has a new line character or special character.
The following issues are fixed in Unified Self-Service 14.1.04:
For more information about the steps to reproduce and other details, see USS Fixed List.txt
Fixed Issue ID
Inactive flag restriction is not set for a Contact.
Possible Clickjacking vulnerability
Data partition on
Prob_Categorytable is not enforced on users logging in via the Unified Self-Service portal.
Single Sign-On on the Unified Self-Service portal may not work when it is integrated with NTLM.
Unable to launch CA SDM Support Automation Live Chat through Unified Self-Service.
By default, English is selected as the language for CA EEM in Unified Self-Service.
A Cross-Site Scripting (XSS) vulnerability is observed with Unified Self Service.
Clicking a URL attachment attached to a ticket opens up the web interface instead of the URL of a web page. This issue is observed when Unified Self-Service is integrated with CA SDM.
Cannot edit a user with numeric ID.
Integration of Unified Self-Service and CA Service Catalog fails with the following error message:
Authentication error while logging in to the Unified Self-Service portal. This issue is observed when a user is not having an email address.
Log in attempts for the
CA Service ManagementMobile Application fails.
Google search fails to display search results on the Unified Self-Service Portal.
Tenancy restriction is not enforced in the Unified Self-Service Portal.
Searching for a string shows empty search results when Unified Self-Service is integrated with NTLM. This problem is only observed on the IE browser.
Single Sign-On fails for users having domain names.
Disabled fields in CA Service Catalog are displayed as editable/active fields. When a user points a cursor in these disabled fields and presses the
Backspacekey, the web browsers revert to the previous page as the fields are non-editable fields.
Lastname field entries in the Unified Self-Service user profile is vulnerable to Cross-Site Scripting (XSS).
Announcements that are created in CA SDM are not filtered by location or organization for users that log in to Unified Self-Service.
Emoticons in comments
In an integration of CA SDM and CA Service Catalog with Unified Self-Service, if a user logs in to Unified Self-Service and clicks
Report an Issueoption on the Home page, it is observed that after submitting and clicking Okay, the controls go back to the Request details of a request and not to the Home page.
The following known issue is specific to the
CA Service ManagementCumulative Patch 14.1.04:
CA EEM with FIPS Mode Enabled Shows Error
CA Service ManagementInstaller throws an error "
Error communicating with CA EEM server. Verify if the CA EEM server is installed and running on the specified host" while configuring the CA EEM Server details. This issue is observed if CA EEM is configured in a FIPS only mode.
CA Service Management14.1.04 on CA EEM Server in a non-FIPS mode. Perform the following steps.
- Stop the iGateway service.
- To disable FIPS, open theiGateway.conffile (available by default atC:\Program Files\CA\SC\iTechnology). Enter the following command:<FIPSMode>off<FIPSMode>
- Start the iGateway service.The CA EEM server is configured in a non FIPS mode.
- After installation, you can switch back to FIPS-only mode by setting the FIPS mode toOnin theiGateway.conffile.