CA Service Management Release 14.1.04

The  solution brings together a combination of interrelated processes, functions, and expertise that is targeted at enabling your organization with the full breadth of  processes. This solution comprises of CA Service Desk Manager (CA SDM), CA IT Asset Manager (CA ITAM), CA Service Catalog, and Unified Self-Service. For more information, see Implementing CA Service Management 14.1.04. 
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The 
CA Service Management
 solution brings together a combination of interrelated processes, functions, and expertise that is targeted at enabling your organization with the full breadth of
CA Service Management
 processes. This solution comprises of CA Service Desk Manager (CA SDM), CA IT Asset Manager (CA ITAM), CA Service Catalog, and Unified Self-Service. For more information, see Implementing CA Service Management 14.1.04
The
CA Service Management
 Cumulative Patch 14.1.04 includes the following:
3
 
What's New in This Release
CA Service Desk Manager Enhancements
The Customization Upgrade Utility
The Customization Upgrade utility allows the customers to upgrade and merge the existing customizations into the latest CA Service Desk Manager version. For more information, see The Customization Upgrade Utility.
Fixed Issues
The
CA Service Management
 Cumulative Patch 14.1.04 includes several fixes that are denoted by CA Agile Central component:
Defect Number (DE)
and
 T-Fix Number
.
CA Service Desk Manager
For the issues fixed in CA Service Desk Manager, see CA Service Desk Manager Fixed Issues.
CA Service Catalog
For the issues fixed in CA Service Catalog, see CA Service Catalog Fixed Issues.
CA Asset Portfolio Management
The following issues are fixed in CA Asset Portfolio Management 14.1.04:
For more information about the steps to reproduce and other details, see CA APM Fixed List.txt
S.No
Fixed Issues ID
Description
1.
DE34802
If a non-admin/non-root user is assigned a default search, the Admin/Root user is unable to delete a user.
2.
DE33597
Duplicate import ID in CA APM and SAM integration.
Reconciled assets between CA APM and CA SAM are updated in CA APM (organization information, for example: cost center, location) to trigger an update process in Event Service. This is sent as an import to SAM so that the corresponding device in SAM is updated. Sometimes, the CSV file that is created by CA APM contains multiple lines for the same object due to which the import fails.
3.
DE34803
  • Legal Document Attachment
    browser button is not displayed when browser locale is changed to Spanish.
  • Unable to upload files from CA APM to SAM when the Import process is locked. Unhandled exception error seen in the Event Service log
  • Unable to save few Assets
5.
DE28238
Export and dry run of CA APM Promotion utility fails when CA APM 14.1.03 is applied directly on
CA Service Management
14.1 and not on
CA Service Management
14.1.02.
6.
DE28240
Environment Promotion Error
7.
DE 28279
Unexpected error during login
8.
DE28999
After Restarting the IIS web server, the server takes time to load the metadata for every first user that logs in.
9.
DE28066
When an extended field of location is added on an Asset search page, this field is not available for mass update fields.
10.
DE28005
Users are able to Edit and Save values even in the read-only fields.
11.
DE29525
Cannot add License Key or count in the available fields. User unable to find the fields that are related to license information while trying to create a search with the Asset family as software.
12.
DE29947
Difficult to navigate back to Expose Hidden Fields node
13.
DE28736
Event Service OEM exceptions error
14.
DE29660
CA IT Client Manager replication and errors that are seen in the Event Service log.
15.
DE29341
Recreated cost and payment record is unavailable. Data importer is not allowing other assets to be associated with a legal document when an asset is already associated with it.
16.
DE30315
After implementing TLS v1.2 in CA EEM r12.51 CR04, the login for CA APM fails.
17.
DE31455
  • Unable to set costs on an asset in German locale
  • Cannot remove
    Currency Type Key
    from the Asset Cost Link
18.
DE31663
Unable to update assets through CA APM console or through data importer.
19.
DE28011
ARG_HISTORY latency impacts CMDB
20.
DE30833
Data load status section getting error records.
21,
DE31388
Currency type and field size mismatch
22.
DE32742 
  • In French localization, the relationship count is not getting displayed.
  • AcquireDate
    , I
    nstallationDate
    is getting updated when some other field is updated.
23.
DE32999
  • Search by class is available even if asset family is set to
    Inactive
    .
  • Add asset to ownership - processor speed incorrect.
  • Error in
    al_cmdb_audit_share
24.
DE33261
When CA SDM and CA APM are integrated, CA SDM shows the incorrect old value for versioning if any changes are made to the CA APM field.
25.
DE31878
Issue with primary key violation error in
apm_sdm
trigger.
26.
 DE33195
Multiple fields and index out of range. 
27.
DE33852
CMDB audit share not working for insert audits for some assets
28.
DE34033
Hardware reconciliation and French Localization
xFlow Analyst Interface
The following issues are fixed in xFlow Analyst Interface 14.1.04:
For more information about the steps to reproduce and other details, see CA xFlow Analyst Interface Fixed List.txt
S.No
Fixed Issue ID
Description
1.
DE29197
The xFlow Analyst Interface Server is unavailable.
2.
DE29319
After viewing an Incident and after clicking the Resolve button in the xFlow Analyst Interface, an error message is displayed:
There was a problem in resolving the ticket. Contact the system administrator.
3.
DE29340
When you Attach a file to a ticket through drag and drop, some ticket activities are displayed as duplicated activities on the xFlow Analyst Interface.
4.
DE30519
The xFlow Analyst Interface displays tickets that are associated to users with the default special handling 'VIP' tag. If a custom special handling type is associated with the same contact and if the default VIP tag is removed, the tickets disappear from the VIP stream. 
5.
DE28053
Clicking the
Weather
icon shows the correct locale translation, but a mouseover shows the Weather state in English
6.
DE29494
The xFlow Analyst Group Search in a Stream filter only displays the first 10 search results.
7.
DE30002
The xFlow Analyst Interface status drop-down list is not displayed if a new table is added to the MDB through Web Screen Painter.
8.
DE33739
Reopening of the browser is required after a session timeout if the xFlow Analyst Interface is NTLM enabled.
9.
DE34094
The xFlow Analyst Interface Command line or drop-down list shows more request status than the classic CA Service Desk Manager User Interface.
10.
DE33942
Suggested solutions are not displayed if the ticket or incident description has a new line character or special character.
Unified Self-Service
The following issues are fixed in Unified Self-Service 14.1.04:
For more information about the steps to reproduce and other details, see USS Fixed List.txt
S.No
Fixed Issue ID
Description
1.
DE34783
Inactive flag restriction is not set for a Contact.
2.
DE34784
Possible Clickjacking vulnerability
For more information about the post install steps, see Post Install Steps for Unified Self-Service.
3.
DE34785
Data partition on
Prob_Category
table is not enforced on users logging in via the Unified Self-Service portal.
4.
DE34786
Single Sign-On on the Unified Self-Service portal may not work when it is integrated with NTLM.
5.
DE34787
Unable to launch CA SDM Support Automation Live Chat through Unified Self-Service.
6.
DE34788
By default, English is selected as the language for CA EEM in Unified Self-Service.
For more information about the post install steps, see Post Install Steps for Unified Self-Service.
7.
DE34789
A Cross-Site Scripting (XSS) vulnerability is observed with Unified Self Service.
For more information about the post install steps, see Post Install Steps for Unified Self-Service.
8.
DE34790
Clicking a URL attachment attached to a ticket opens up the web interface instead of the URL of a web page. This issue is observed when Unified Self-Service is integrated with CA SDM.
9.
DE34791 
Creation of ticket fails with the following JavaScript error message when Unified Self-Service is integrated with CA SDM (French locale):
loadcreateRequest is undefined
10
DE34792
Cannot edit a user with numeric ID.
11.
DE34793
Integration of Unified Self-Service and CA Service Catalog fails with the following error message:
Incorrect value for DEFAULT REQUEST OFFERING ID. Unable to validate Offering ID from CA Service Catalog.
12.
DE34794
Authentication error while logging in to the Unified Self-Service portal. This issue is observed when a user is not having an email address.
13.
DE34795
Log in attempts for the
CA Service Management
Mobile Application fails.
14.
DE34796
Google search fails to display search results on the Unified Self-Service Portal.
For more information about the post install steps, see Post Install Steps for Unified Self-Service.
15.
DE34797
Tenancy restriction is not enforced in the Unified Self-Service Portal.
16.
DE28411
Searching for a string shows empty search results when Unified Self-Service is integrated with NTLM. This problem is only observed on the IE browser.
17.
DE31316
Single Sign-On fails for users having domain names.
For more information about the post install steps, see Post Install Steps for Unified Self-Service.
18.
DE30014
Disabled fields in CA Service Catalog are displayed as editable/active fields. When a user points a cursor in these disabled fields and presses the
Backspace
key, the web browsers revert to the previous page as the fields are non-editable fields.
19.
DE33370
The
First
name and
Last
name field entries in the Unified Self-Service user profile is vulnerable to Cross-Site Scripting (XSS).
For more information about the post install steps, see Post Install Steps for Unified Self-Service.
20.
DE31221
Announcements that are created in CA SDM are not filtered by location or organization for users that log in to Unified Self-Service.
21
DE32626
Clickjacking vulnerability.
For more information about the post install steps, see Post Install Steps for Unified Self-Service.
22
DE29357
Emoticons in comments
23.
DE28929
In an integration of CA SDM and CA Service Catalog with Unified Self-Service, if a user logs in to Unified Self-Service and clicks
Report an Issue
option on the Home page, it is observed that after submitting and clicking Okay, the controls go back to the Request details of a request and not to the Home page.
Known Issues
The following known issue is specific to the 
CA Service Management
 Cumulative Patch 14.1.04:
CA EEM with FIPS Mode Enabled Shows Error
Symptom:
CA Service Management
 Installer throws an error "
Error communicating with CA EEM server. Verify if the CA EEM server is installed and running on the specified host
" while configuring the CA EEM Server details. This issue is observed if CA EEM is configured in a FIPS only mode. 
Solution:
Install
CA Service Management
 14.1.04 on CA EEM Server in a non-FIPS mode. Perform the following steps.
  1. Stop the iGateway service.
  2. To disable FIPS, open the
    iGateway.conf
    file (available by default at
    C:\Program Files\CA\SC\iTechnology
    ). Enter the following command:
    <FIPSMode>off<FIPSMode>
  3. Start the iGateway service.
    The CA EEM server is configured in a non FIPS mode.
  4. After installation, you can switch back to FIPS-only mode by setting the  FIPS mode to
    On
    in the
    iGateway.conf
    file.