Product Accessibility Features

CA Technologies is committed to helping all customers, regardless of their ability, to use its products and supporting documentation to accomplish vital business tasks. This section outlines the accessibility features that are part of CA Service Management.
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CA Technologies is committed to helping all customers, regardless of their ability, to use its products and supporting documentation to accomplish vital business tasks. This section outlines the accessibility features that are part of CA Service Management.
This section contains the following topics:
Product Enhancements
CA Service Management offers accessibility enhancements in the following areas:
  • Display
  • Sound
  • Keyboard
  • Mouse
The following information applies to Windows-based and Macintosh-based applications. Java applications processed on many host operating systems, some of which already have assistive technologies available to them. For these existing assistive technologies to provide access to programs written in JPL, they need a bridge between themselves in their native environments and the Java Accessibility support that is available from within the Java virtual machine (or Java VM). This bridge has one end in the Java VM and the other on the native operating environment, so it will be slightly different for each operating environment it bridges to. Sun is currently developing both the JPL and the Win32 sides of this bridge.
Display
To increase visibility on your computer display, you can adjust the following options:
Font style, color, and size of items
Lets you select font color, size, and other visual combinations.
Screen resolution
Lets you change the pixel count to enlarge objects on the screen.
Cursor width and blink rate
Lets you make the cursor easier to find or minimize blinking.
Icon size
Lets you make icons larger for visibility or smaller for increased screen space.
High contrast schemes
Lets you select color combinations that are easier to see.
Sound
Use sound as a visual alternative or to make computer sounds easier to hear or distinguish by adjusting the following options:
Volume
Lets you turn the computer sound up or down.
Text-to-Speech
Lets you hear command options and text read aloud.
Warnings
Lets you display visual warnings.
Notices
Gives you aural or visual cues when accessibility features are turned on or off.
Schemes
Lets you associate computer sounds with specific system events.
Captions
Lets you display captions for speech and sounds.
Keyboard
You can make the following keyboard adjustments:
Repeat Rate
Lets you set how quickly a character repeats when a key is struck.
Tones
Lets you hear tones when pressing certain keys.
Sticky Keys
Lets those who type with one hand or finger select alternative keyboard layouts.
Mouse
You can use the following options to make your mouse faster and easier to use:
Click Speed
Lets you select how fast to click the mouse button to make a selection.
Click Lock
Lets you highlight or drag without holding down the mouse button.
Reverse Action
Lets you reverse the functions controlled by the left and right mouse keys.
Blink Rate
Lets you select how fast the cursor blinks or if it blinks at all.
Pointer Options
Lets you complete the following tasks:
  • Hide the pointer while typing
  • Show the location of the pointer
  • Set the speed that the pointer moves on the screen
  • Select the pointer's size and color for increased visibility
  • Move the pointer to a default location in a dialog box
Keyboard Shortcuts
The following table lists the supported keyboard shortcuts:
Keyboard
Description
Ctrl+X
Cut
Ctrl+C
Copy
Ctrl+K
Find Next
Ctrl+F
Find and Replace
Ctrl+V
Paste
Ctrl+S
Save
Ctrl+Shift+S
Save All
Ctrl+D
Delete Line
Ctrl+Right
Next Word
Ctrl+Down
Scroll Line Down
End
Line End
xFlow Analyst Interface Shortcuts
Alt+m
Notification icon.
Displays the Notification overlay with the focus on
Mark All As Read
option.
Alt+t
Brings the focus to Tickets in Streams.
Alt+s
Save stream.
In the stream builder, when you create or edit a stream, click Alt+s to save the stream.
Alt+c
Cancel stream.
In the stream builder, when you create or edit a stream, click Alt+c to cancel creating or editing the stream.
Alt+p
New Message button in Team Messages.
When a new message is added while the Team Messages page is open, a pop-up appears displaying the New Messages button. Click on the button to display the latest messages.
xFlow Analyst Interface Calendar Shortcuts
Left arrow
Focus on the previous date.
Right arrow
Focus on the next date.
Up arrow
Focus on the same day in the previous week.
Down arrow
Focus on the same day in the next week.
Page Up
Focus on the same date in the previous month.
Page Down
Focus on the same date in the next month.
Home
First date of the view
End
Last date of the view
Enter
Select the date
Space
Select the date
Esc
Close the calendar and focus on the input
CA Service Desk Manager Keyboard Shortcuts
 
List Page
 
Alt+C
Activates the List Edit Cancel button to cancel edit mode and discard all unsaved updates. Does nothing if not in List Edit mode.
Alt+E
Activates the Edit in List button to switch to List Edit mode.
Alt+G
Switches focus to the object type dropdown select in the Go button frame.
Alt+M
Switches focus to the first menu in the main menu bar (the File menu).
Alt+P
Switches focus to the first tab in the product toolbar (the Service Desk tab).
Alt+S
Activates the Search button to request a new search.
Alt+X
 
Switches focus to the top of the tree control in the left frame of the current page. There are left-frame tree controls on all tabs of the main page, the Knowledge Categories form, and the Knowledge Tree Designer. Alt+X has no effect if the current page does not include a left frame containing a tree control.
Ctrl+W
Closes the browser.
Detail Pages
 
Alt+C
In edit mode, activates the Cancel button to return to read only mode and discard all unsaved changes. Does nothing in read only mode.
Alt+E
In read only mode, activates the Edit button to switch to read only mode. Does nothing in edit mode.
Alt+G
Switches focus to the object type dropdown select in the Go button frame.
Alt+M
Switches focus to the first menu in the main menu bar (the File menu).
Alt+N
Switches focus to the first link on the index of the page's notebook (if present).
Alt+P
Switches focus to the first tab in the product toolbar (the Service Desk tab).
Alt+S
In edit mode, submits the form by activating the Save, Continue, OK, or Finished button. In read only mode, activates the Search button on the first deferred tab containing a list page, or does nothing if no exposed deferred tabs contain a list page.
Alt+number
Switches focus to the notebook index link for one of the ten tabs in the notebook. Alt+1 switches focus to the index link of the first tab; Alt+2 to that of second tab; and so on to Alt+0, which switches focus to the index link of the tenth tab. In Internet Explorer, you must activate the link by pressing Enter after the pressing the access key. In Mozilla, the link is automatically activated when you press the access key.
Alt+X
Switches focus to the top of the tree control in the left frame of the current page. There are left-frame tree controls on all tabs of the main page, the Knowledge Categories form, and the Knowledge Tree Designer. Alt+X has no effect if the current page does not include a left frame containing a tree control.
CA Service Catalog Keyboard Shortcuts
Ctrl+Shift+Z
Reach the first service offering from the category tree in the browse widget.
v (small letter)
Open the popup window when you click the links in the list widget.
Ctrl+Shift+O
Reach the first button in button area when a request form is loaded and the focus is at any place in between the form.
CA Asset Portfolio Management Keyboard Shortcuts
Alt+Shift+Ctrl+D
Resize a Dialog Box in the Downward direction
Alt+Shift+Ctrl+U
Resize a Dialog Box in the Upward direction
Alt+Shift+Ctrl+R
Resize a Dialog Box to the Right
Alt+Shift+Ctrl+L
Resize a Dialog Box to the Left
ESC
Close a Dailog Box
Ctrl+Shift+Down
View the Contents of a Drop-Down List
Unified Self-Service Keyboard Shortcuts
Ctrl+1
Go to Home page
Ctrl+2
Go to Communities
Ctrl+3
Ask a Question
Ctrl+4
Go to User Profile
Ctrl+5
Reply to a Question
 
Note:
To use the keyboard shortcut to reply to a question (CTRL+5), you must be viewing the entire conversation.
Ctrl+6
Go to Questions
F1
Display Help
"Skip to Main Content" Navigation
The user interface has a
Skip to Main Content
 link that allows users to quickly navigate to the the first data field in the user interface without having to tab multiple times to get to the main content on the page.
In CA SDM, this link exists as
Skip Navigation
. This link allows the Screen Reader users to skip the in-between links and navigate to the main content page. This link is available by default for the Customer and Employee roles. For the Analyst role, the link is available only when the Screen Reader mode is enabled.