Troubleshooting CA Service Management

The Heat and Weather daemon are running as background process even when the xFlow Analyst Interface is not installed. This results in higher CPU usage and reduces the amount of memory on the server.
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Presence of pdm_hw_nxd (Heat Weather) Daemon when xFlow Analyst Interface is not Installed
The Heat and Weather daemon are running as background process even when the xFlow Analyst Interface is not installed. This results in higher CPU usage and reduces the amount of memory on the server.
Follow these steps:
  1. Log in to CA SDM as an administrator.
  2. Navigate to the 
    Administration
     tab, select 
    Options Manager
    , and 
    Heat-Weather
    .
  3. Click 
    Edit 
    and set the
     Optional Value 
    to
     Off.
  4. Click 
    Save
    .
  5. Open the
    pdm_startup
    file from the $NX_ROOT/pdmconf directory, 
  6. Remove reference to PDM_HW_NXD and pdm_hw_nxd.
  7. Restart the 
    CA Service Desk Manager 
    service.
  8. From the command prompt, execute the following command to verify pdm_hw_nxd references are removed.
    pdm_status
Customization
Perform Customization
Any “modifications” or “adaptions” or “configurations” that are done administratively through the interface (web browser, command-line, Web Screen Painter) are “supported”, meaning CA Support can assist with the basic suggestions and troubleshooting. CA Support do NOT perform any changes for the customer. The customer is responsible for the changes made. For example, adding a field to a table and putting the field on a form through Web Screen Painter is a fully supported “modification”. Similarly, installing or uninstalling a feature through the Options Manager administration is a fully supported “configuration”. Anything to do with SPEL code, Java scripting (or any language scripting), or a customer-specific change to the underlying base code-line (done by CA Services or a Partner), is NOT supported by CA Support. The customer can perform these actions, but is responsible for the support, maintenance, and troubleshooting when an issue occurs. If such “customization” affect expected out-of-the-box behavior, CA Support will ask the customer to remove the customization and see if the behavior persists.
Retain Customization
When any form is modified, the customer changes are overwritten and has to be recreated. There is a process in the upgrade that attempts to detect and identify the differences in the forms, and reports it to the customer for their investigation. However, it is highly recommended to document your customization BEFORE you perform any upgrade. In some cases, a new feature may be similar to the user customization, so the user changes must be removed.
Unable to Install 
CA Service Management
If the
CA Service Management
 installation fails, check the log files, take corrective actions, and retry the installation. If the installation still fails, proceed to integrate the required products or common components manually.