Verify Single Sign-On

To verify that Single Sign-On from CA APM to CA Service Desk Manager has been enabled, click on any one of the following CA Service Desk Manager hyperlinks in the CA APM page:
casm1401
To verify that Single Sign-On from CA APM to CA Service Desk Manager has been enabled, click on any
one
of the following CA Service Desk Manager hyperlinks in the CA APM page:
  • Log in to CA APM, Asset Details page and click on the CA Service Desk Manager link on the top
  • Click Asset Relationships (menu on the left), CA Service Desk Manager Tickets links. A Criteria and Results page with Service Desk Ticket ID Column values in hyperlink is displayed in the results section. The hyperlinks are the entry point to CA SDM and display ticket details after you have successfully logged into CA SDM.
  • Click on the Launch CA Service Desk Manager link in the Asset Viewer page. This launches the CA Service Desk Manager application.
View the Contact Update Details
You can view the contact update details for existing or new assets (known as configuration items in CA Service Desk Manager) in the following ways:
  • Contact Update Details for existing Contacts in CA APM
    Ensure that you have enabled Single Sign-On from CA APM to CA Service Desk Manager for existing contact details to be updated and reflected in CA Service Desk Manager Contact's Quick Profile.
  • Contact Update Details for new Assets in CA APM
    In this release, if you have integrated CA APM and CA Service Desk Manager, new Assets that are created have the Contact details automatically saved and reflected in CA Service Desk Manager Contact's Quick Profile.