Unified Self-Service

Unified Self-Service (formerly CA Open Space) is a community-based communication tool, which lets you connect and share knowledge with the people in your organization. Using this communication tool, you can post questions, get answers, share information, solutions, and ideas. A powerful search capability offers results from community conversations, SharePoint content, and external search engines, such as Google.
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Unified Self-Service (formerly CA Open Space) is a community-based communication tool, which lets you connect and share knowledge with the people in your organization. Using this communication tool, you can post questions, get answers, share information, solutions, and ideas. A powerful search capability offers results from community conversations, SharePoint content, and external search engines, such as Google.
As part of
CA Service Management
, Unified Self-Service is integrated with CA SDM and CA Service Catalog as a self-service front end. If the community cannot provide the answer, you can open a request. You can also monitor the progress of requests in Unified Self-Service.
You can use shortcut keys to perform some basic navigation tasks quickly or to work without a mouse. The following table describes the available keyboard shortcuts:
TO DO THIS
PRESS
Go to Home page
CTRL+1
Go to Communities
CTRL+2
Ask a Question
CTRL+3
Go to My Profile
CTRL+4
Reply to a Question
CTRL+5
Note:
To use the keyboard shortcut to reply to a question (CTRL+5), you must be viewing the entire conversation.
Go to Questions
CTRL+6
Display Help
F1
For more information about Unified Self-Service Interface, see the following topics: