Search for Information

Using the Unified Self-Service search, you can search for information from different data sources (as configured by the administrator) along with community message boards. For example, you can search for knowledge base articles in your organization or information from external knowledge stores like Google, organization knowledge stores like SharePoint. 
casm1401
HID_Search
Using the Unified Self-Service search, you can search for information from different data sources (as configured by the administrator) along with community message boards. For example, you can search for knowledge base articles in your organization or information from external knowledge stores like Google, organization knowledge stores like SharePoint. 
Knowledge Search Filter Parameters for Unified Self-Service
Apply the following Knowledge search filters parameters in CA SDM for Unified Self-Service (USS):
Search Filter Parameters
Description
searchType
Performs the following type of search:
  • 1=Natural Language Search (NLS)
  • 2=Knowledge Management Search
    For example, KD.searchType=2
matchType
Represents the type of match:
  • 0=OR Type match
  • 1=AND type match
  • 2=Exact match
For example, KD.matchType=2
searchField
Represents the binary combination fields in which to search:
  • Title=1
  • Summary=2
  • Probelm=4
  • Resolution=8
For example, to search all fields, specify 15 (1+2+4+8). To search in Summary and Problem only, specify 6 (2+4).
KD.searchField=15