Guidelines for Modifying Catalog Content

Add Custom Fields to the User Interface

Modify the Category, Class, and Subclass Lists

Modify the User and Service Approval Level List

Modify the Request Status List

Modify the Request Priority List

Modify the Typefaces Available for Notes in Requests

Modify XSL, XML, JavaScript, and Image Files

Modify the Branding

Add a Custom Time Zone

Customize the Online Help

Use Web Services to Automate Business Processes

Use API Plug-ins to Load Data into Policies and Forms