Frequently Asked Questions

The following information provides answers to frequently asked questions and includes instructions for managing your catalog content.
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The following information provides answers to frequently asked questions and includes instructions for managing your catalog content.
  • How do I modify the catalog content?
    Modify the catalog content by using the standard CA Service Catalog component of the web browser user interface.
  • How do I back up, import, and export catalog content?
    Use the IXUtil utility to back up the content. You can then export this content from one system, and to import it into another system.
  • How do I make bulk changes to the catalog content?
    Make bulk changes to the catalog, as follows:
    1. Export the catalog folder or service to be changed, using the IXUTIL utility.
    2. Edit the exported XML file using a text editor.
    3. Delete and reimport the folder into the catalog.
    This process works well for simple changes in descriptions and naming conventions. For example, suppose that your IT organization is named General Information Services (GIS). In that case, consider a bulk change to replace the word "IT" with "GIS" within the catalog.
    You must be familiar with using a text editor for editing the XML files. Be especially careful to use a text editor like Notepad, not a word processor like Microsoft Word.
    Also follow these guidelines:
    • Back up frequently. If referential integrity issues occur, the import process does not always import all content.
    • Review the ixutil.log in the USM_HOME\logs\install folder after each import. Review it for duplicate name errors and other errors that incorrect syntax in the imported data can cause.
  • How do I copy catalog entries from test catalogs to production catalogs?
    Copy catalog entries from test catalogs to production catalogs, as follows:
    1. Use a test catalog to modify the default catalog content.
    2. Back up the test catalog.
    3. Export the updated catalog content from the test catalog.
    4. Import the updated catalog content into your production catalog.
    The two entities included in your catalog are the catalog entries and the associated images and URL links.
    Use the IXUtil utility to export the catalog entries from the test catalog. Use the same utility to import the exported content into the production catalog.
    The catalog entries include folders, services, service option groups, and service option elements.
    Copy the following entities to the production environment separately: category, class, and subclass definitions (category.xml), images, and status definitions.
  • How do I create bulk contacts in catalog?
    You can create bulk contacts using the 'UserService' web service provided by catalog. Run the "createUser" method for contacts creation in Catalog. You can loop the web services method multiple times for each contact to be created.
    Below is the sample envelope for single user creation using web services:
    You can create bulk contacts using the 'UserService' web service provided by catalog. Run the "createUser" method for contacts creation in Catalog. You can loop the web services method multiple times for each contact to be created.
    Below is the sample envelope for single user creation using web services
    <soapenv:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://services.soap.usm.ca.com" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
    <soapenv:Header/>
    <soapenv:Body>
    <ser:createUser soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
    <sessionID xsi:type="xsd:string">SESSIONID</sessionID>
    <userObj xsi:type="urn:User" xmlns:urn="urn:usmUserService">
    <userID xsi:type="xsd:string">USERID</userID>
    <firstName xsi:type="xsd:string">FIRSTNAME</firstName>
    <lastName xsi:type="xsd:string">LASTNAME</lastName>
    </userObj>
    </ser:createUser>
    </soapenv:Body>
    </soapenv:Envelope>