S.No.

Fixed Issue ID

Description

1

DE35316

The xFlow Interface is not accessible outside the CA SDM server.

2

DE37991

An analyst is unable to use the notify and transfer functionality for the ticket type as request. However, an administrator can perform the same functionality.

3

DE33883

Error messages are displayed when attempting to mark all notifications as read.

4

DE35598

Tickets with inactive status are displayed when you filter by status.

5

DE37933

The xFlow Interface is unresponsive when the CPU usage is 100%

6

DE33942

Any KB article with a special character (comma) in the summary, is not displayed as Suggested Solutions.

7

DE31482

The security headers are missing.

8

DE37113

A work stream hidden by an analyst results in the same work stream being hidden for another analyst. The same applies for unhiding the work stream.

9

DE36925

Able to create a ticket with status as inactive.

10

DE37386

After initiating a chat from the command bar, if you press the back space key, the chat window goes out of focus.

11

DE37702

The command:

switchview

, doesn't launch the existing ticket in classic SDM.

12

DE37756

After uninstalling xFlow Interface, queries related to heat and weather features are frequently executed on the database.

13

DE37781

During the ticket creation process, categories displayed to the analyst are not filtered based on the ticket type, instead all categories are displayed.

14

DE37865

For a status change, an administrator can set a description <field/attribute> as mandatory. The status change fails, inspite of providing/adding a description.

15

DE36815

Adding a comment while changing the ticket status results in multiple notifications.

16

DE38143

An error message:

Unable to connect

, is displayed while accessing the ticket from a work stream that has an invalid attribute value.

17

DE37782

Inactive categories are displayed to the analyst during the ticket creation process.

18

DE37827

Unable to perform additional actions (status, priority, and transfer) on a ticket from the ticket information panel.

19

DE35420

The label

Last Modified

is localized incorrectly.

20

DE37839

The label

Log Comment

is not localized.

S.No.

Fixed Issue ID

Description

1

DE35271

Configuring Advanced Availability for FQDN - The redirect URL in the generated web engine configuration files are incorrect.

2

DE36706

Attachments to a Configuration Item can not be viewed.

3

DE35188

CA Service Desk Manager shows as licensed to unknown.

4

DE37188

The web service methods "createAttachment" and "removeAttachment" fails when attaching/removing a file to a Configuration Item.

5

DE37058

When the value in an SREL form field contains a unique value and the user clicks on the corresponding Lookup header field, the search popup is not displayed.

6

DE35622

After applying the patch

T5ED178

, when a

Maunal Notify

is sent with more than 1 attachment, the attachments are corrupted.

7

DE36422

Data partition constraints and attachments -

Download Failed - AHD05072:Security settings prevent viewing this record

8

DE36844

When I log into CA Service Desk Manager with Administrator rights, and click on the the '

Change Calendar

', it takes a lot of time to load and I see an error in the standard logs.

9

DE35562

During a Maileater test setup, the customer has encountered an error when the email processed by Maileater contains an attachment with an 'illegal' character like a ?. The attachment appears in the attachments list on the newly created ticket, but it's file is not present.

10

DE35522

When the autosuggest gives results for a lookup field,  when traversing that field with keyboard arrows, the current value is not highlighted in the suggested values.

11

DE37153

When entering the /ChangeOrder command, if you type a space and a hyphen, you see a dropdown of garbage data. If you choose these options, it creates the ticket (change Order) with wrong ticket type (incident) and wrong data (Incident area).

12

DE37022

When adding Classic Workflow Tasks on a ticket (R\I\P) and use the Insert button, after selecting the task from the '

All Workflow Task Types

' list, the selected option is not shown and remains blank.

13

DE37696

Cannot save the search with assignee that has first name.

14

DE37057

When updating a list of Configuration Items via GRLoader, the 'Model' is incorrectly updated if not found.

15

DE35944

Contact search page pops-up when searching incidents and filtering by assignee.

16

DE38228

Exports data rows one less than defined in

export_max_fetch_rows

.

S.No.

Fixed Issue ID

1.

DE30511

Form labels are not wrapped and does not fit in Window.

2.

DE32224

Subscriptions cancelled at end of month erroneously credited.

3.

DE34848

Form item Table shows no scrollbar when it has a parent Fieldset. 

4.

DE35294

ca_fdGetSelectTableRows takes very long time to load data

5.

DE35263

Requests raised with the admin user as requested by or requested for user sends request email from events-rules-actions to the users within their 'ADMIN' AD group rather than the actual $req_for_user_id$.

6.

DE36262

Authorization levels reset when changing BU. When a user has access to multiple Business Units, and if they switch a Business Unit in CA Service Catalog UI, it removes the approval levels from the user's contact record.

7.

DE34924

In an integrated environment of CA SDM, Unified Self-Service, and CA Service Catalog (Portugese Brazilian locale), while translating "My resources" the English content gets mixed with Portuguese.

8.

DE34697  

All form fields are not displayed in an email.

9.

DE34777

If you add an attachment that exceeds 5.2 MB in IE 11.0 to a request without increasing the attachment counter size, no pop-up messages are displayed.

10.

DE36481

In an integrated environment of CA Service Catalog with Unified Self-Service (USS), USS randomly misses attaching attachments to an existing ticket as well as for new tickets.

11.

DE36636

Select Options are missing in the Request creation.

12.

DE37263

The request's detailed page displays unevenly.

13.

DE37287

In the

Requests

tab, the folder icon display issue is observed. Icon and folder names have more space.

14.

DE37263

In the Request Details page,

General Information

section is displayed unevenly.

15.

Alignment problem when browsing the last folder. Navigate to CA Service Catalog Home, Requests folder, and go to the last folder (that is, no sub folders) the folder name text is not aligned or displayed properly. 

16.

DE37716

Form select box retaining value issue

17.

DE35539

18.

DE37920

CA Service Catalog Form onLoad() is not working.

19.

DE37478

JS onLoad is not executed when looking at a submitted request.

20.

DE37120

Table, in data Mode, does not save data after clicking

Save

.

21.

DE37661

Save button is not working when a form is deleted.

22.

DE38146

Text Field Area Label is shown at the bottom and not on the top.

23.

Table, in data mode, does not save data after submitting a service. 

24.

DE36529

JavaScript is erratic in forms. The onValidate functions are being triggered only on onLoad. JavaScript erratic in forms

25.

DE35391

OOTB JavaScript

ca_fdInvokePlugin()

is undefined in CA Service Catalog.

26.

DE36391

CA Service Catalog request email is showing hidden Labels and Field Set names in email notifications.

S.No.

Fixed Issue ID

Description

1

DE34169

While customizing the search filter for Models, when I click the

Deactivate

button, the error message "

Object reference not set to an instance" appears."

2

DE37081

After installing CA APM, event service shows the error message "

Error Occured in Sync ITAM Audit: Error Code :515 Message Cannot insert the value NULL into column 'audit_trail_id', table '@arg_audpointer'; column does not allow nulls. INSERT fails.

"

3

DE37226

FATAL error in the reconciliation message queue, and assets are not matched or reconciled.

4

DE37234

When an asset is updated on multiple fields (for example update both the contact and the location), a csv data file is created with multiple lines for each change.