Fixed Issues - 17.1
The following table includes issues that have been fixed and are a part of 17.1 release:
The following table includes issues that have been fixed and are a part of
CA Service Management17.1 release:
Fixed Issue ID
The xFlow Interface is not accessible outside the CA SDM server.
An analyst is unable to use the notify and transfer functionality for the ticket type as request. However, an administrator can perform the same functionality.
Error messages are displayed when attempting to mark all notifications as read.
Tickets with inactive status are displayed when you filter by status.
The xFlow Interface is unresponsive when the CPU usage is 100%
Any KB article with a special character (comma) in the summary, is not displayed as Suggested Solutions.
The security headers are missing.
A work stream hidden by an analyst results in the same work stream being hidden for another analyst. The same applies for unhiding the work stream.
Able to create a ticket with status as inactive.
After initiating a chat from the command bar, if you press the back space key, the chat window goes out of focus.
, doesn't launch the existing ticket in classic SDM.
After uninstalling xFlow Interface, queries related to heat and weather features are frequently executed on the database.
During the ticket creation process, categories displayed to the analyst are not filtered based on the ticket type, instead all categories are displayed.
For a status change, an administrator can set a description <field/attribute> as mandatory. The status change fails, inspite of providing/adding a description.
Adding a comment while changing the ticket status results in multiple notifications.
An error message:
Unable to connect, is displayed while accessing the ticket from a work stream that has an invalid attribute value.
Inactive categories are displayed to the analyst during the ticket creation process.
Unable to perform additional actions (status, priority, and transfer) on a ticket from the ticket information panel.
is localized incorrectly.
Log Commentis not localized.
CA Service Desk Manager
Fixed Issue ID
Configuring Advanced Availability for FQDN - The redirect URL in the generated web engine configuration files are incorrect.
Attachments to a Configuration Item can not be viewed.
CA Service Desk Manager shows as licensed to unknown.
The web service methods "createAttachment" and "removeAttachment" fails when attaching/removing a file to a Configuration Item.
When the value in an SREL form field contains a unique value and the user clicks on the corresponding Lookup header field, the search popup is not displayed.
After applying the patch
T5ED178, when a
Maunal Notifyis sent with more than 1 attachment, the attachments are corrupted.
Data partition constraints and attachments -
Download Failed - AHD05072:Security settings prevent viewing this record
When I log into CA Service Desk Manager with Administrator rights, and click on the the '
Change Calendar', it takes a lot of time to load and I see an error in the standard logs.
During a Maileater test setup, the customer has encountered an error when the email processed by Maileater contains an attachment with an 'illegal' character like a ?. The attachment appears in the attachments list on the newly created ticket, but it's file is not present.
When the autosuggest gives results for a lookup field, when traversing that field with keyboard arrows, the current value is not highlighted in the suggested values.
When entering the /ChangeOrder command, if you type a space and a hyphen, you see a dropdown of garbage data. If you choose these options, it creates the ticket (change Order) with wrong ticket type (incident) and wrong data (Incident area).
When adding Classic Workflow Tasks on a ticket (R\I\P) and use the Insert button, after selecting the task from the '
All Workflow Task Types' list, the selected option is not shown and remains blank.
Cannot save the search with assignee that has first name.
When updating a list of Configuration Items via GRLoader, the 'Model' is incorrectly updated if not found.
Contact search page pops-up when searching incidents and filtering by assignee.
Exports data rows one less than defined in
CA Service Catalog
Fixed Issue ID
Form labels are not wrapped and does not fit in Window.
Subscriptions cancelled at end of month erroneously credited.
Form item Table shows no scrollbar when it has a parent Fieldset.
ca_fdGetSelectTableRows takes very long time to load data
Requests raised with the admin user as requested by or requested for user sends request email from events-rules-actions to the users within their 'ADMIN' AD group rather than the actual $req_for_user_id$.
Authorization levels reset when changing BU. When a user has access to multiple Business Units, and if they switch a Business Unit in CA Service Catalog UI, it removes the approval levels from the user's contact record.
In an integrated environment of CA SDM, Unified Self-Service, and CA Service Catalog (Portugese Brazilian locale), while translating "My resources" the English content gets mixed with Portuguese.
All form fields are not displayed in an email.
If you add an attachment that exceeds 5.2 MB in IE 11.0 to a request without increasing the attachment counter size, no pop-up messages are displayed.
In an integrated environment of CA Service Catalog with Unified Self-Service (USS), USS randomly misses attaching attachments to an existing ticket as well as for new tickets.
Select Options are missing in the Request creation.
The request's detailed page displays unevenly.
Requeststab, the folder icon display issue is observed. Icon and folder names have more space.
In the Request Details page,
General Informationsection is displayed unevenly.
Alignment problem when browsing the last folder. Navigate to CA Service Catalog Home, Requests folder, and go to the last folder (that is, no sub folders) the folder name text is not aligned or displayed properly.
Form select box retaining value issue
CA Service Catalog Export/Import Utility varying between using path and offering name.
When exporting and importing Service Offerings, CA Service Catalog is using the offering_id path rather than the service_name path to place the newly imported service offering.
CA Service Catalog Form onLoad() is not working.
JS onLoad is not executed when looking at a submitted request.
Table, in data Mode, does not save data after clicking
Save button is not working when a form is deleted.
Text Field Area Label is shown at the bottom and not on the top.
Table, in data mode, does not save data after submitting a service.
ca_fdInvokePlugin()is undefined in CA Service Catalog.
CA Service Catalog request email is showing hidden Labels and Field Set names in email notifications.
CA Asset Portfolio Manager
Fixed Issue ID
While customizing the search filter for Models, when I click the
Deactivatebutton, the error message "
Object reference not set to an instance" appears."
After installing CA APM, event service shows the error message "
Error Occured in Sync ITAM Audit: Error Code :515 Message Cannot insert the value NULL into column 'audit_trail_id', table '@arg_audpointer'; column does not allow nulls. INSERT fails."
FATAL error in the reconciliation message queue, and assets are not matched or reconciled.
When an asset is updated on multiple fields (for example update both the contact and the location), a csv data file is created with multiple lines for each change.