Installing CA Service Management 17.1.0.1

This article contains the following topics:
casm171
This article contains the following topics:
3
Overview
CA Service Management
 17.1.0.1 is an update for 
CA Service Management
 17.1x with fixes and security improvements. The following patches are available for Windows and Non-Windows environment to download from CA Service Management Solutions & Patches
  • SO03787 (Windows)
  • SO03781 (Linux)
  • SO03780 (
    Solaris)
Prerequisites for
CA Service Management
 Installation
Verify and complete the following prerequisites before proceeding with
CA Service Management
 17.1.0.1 installation :
  • Before installing the patch, ensure that you have read the CA Service Management 17.1.0.1 Release Notes.
  • To install and use patch, ensure that
    CA Service Management
     17.1.x is installed in your environment. 
  • Back up your system database (MDB) before installing the patch. This is mandatory and ensures safe data recovery if any problems are encountered during the installation process.
Prerequisites for CA Service Desk Manager
Verify and consider the following prerequisites before installing CA SDM:
 If in the Conventional configuration the Primary and Secondary are on separate nodes, and the
xFlow Interface
is deployed on the Secondary server, it is observed that a Database Client (Microsoft SQL Native Client or Oracle Database Client) is required on the Secondary Server for the installation to complete successfully.
  • Do not invoke ApplyPTF manually in your system while running the
    CA Service Management
     17.1.0.1 patch installer. If ApplyPTF is invoked, an alert message may appear that you can run only one ApplyPTF at a time, and the task of applying CA SDM patch gets completed without applying the patch.
  • For CA SDM mobile app, navigate to the 
    <
    NX_ROOT>\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE_REST\webapps
     folder and create a backup of 
    workflow.war
     file and then delete the file and the 
    workflow
     folder.
  • If you are deploying
    xFlow Interface
     with Apache Web Server on Windows 2012, update the 
    KB2999226
     patch for x64 Systems.
  • Ensure that your implementation has CA SDM 17.1. The
    xFlow Interface
     server is deployed only on top of CA Service Desk Manager.
  • If you are installing the
    xFlow Interface
     on Internet Information Services (IIS), complete the following steps: 
    Failure to complete these steps may result in
    login unauthorized
    error when you try logging into the
    xFlow Interface
    server.
    1. Install the IIS web server. 
    2. Open the command prompt and execute the following command to list the current MIME mapping:
      "%windir%\system32\inetsrv\appcmd.exe" list config /section:staticContent | find "json"
      If you get the following output, skip the procedure mentioned in step 3. If the command output is blank or empty, perform step 3. 
      <mimeMap fileExtension=".json" mimeType="application/json" />
    3. (optional) Enable the 
      json 
      MIME type :
      "%windir%\system32\inetsrv\appcmd.exe" set config /section:staticContent /+"[fileExtension='.json',mimeType='application/json']"
    4. To reset the IIS web server, run the following command:
      iisreset
Prerequisites for Unified Self-Service Installation
Do not invoke ApplyPTF manually in your system while running the
CA Service Management
 patch installer. If ApplyPTF is invoked, an alert message may appear that you can run only one ApplyPTF at a time, and the task of applying USS patch gets completed without applying the patch.
Prerequisites for CA Service Catalog
Ensure to execute the MDB scripts after installing CA Service Catalog 17.1.0.1. For more information, see Post-Installation Tasks for CA Service Management 17.1.0.1.
Prerequisites for CA Asset Portfolio Management Installation
CA Asset Portfolio Management (CA APM) architecture is highly database driven and has no rollback mechanism for database-related changes. Hence, the CA Service Management does not support the un-installation of the CA APM patch.
The only way to revert the database changes is by restoring the database backup which can lead to data loss.
Complete the following prerequisites before proceeding with CA APM installation:
Install .NET 4.5.2 framework on Windows Server 2008
To install .NET 4.5.2 framework on Windows Server 2008, complete the following steps:
  1. Navigate to .NET 4.5.2 framework 
    Root folder/filestore/
    Prerequisite.
  2. Execute 
    NDP452-KB2901907-x86-x64-AllOS-ENU.exe.
  3. Follow on-screen instructions. Click 
    Next
    .
  4. Review the summary screen.
  5. Click 
    Finish
     to exit the installer.
    .NET 4.5.2 framework is now installed.
Add ASP.NET in IIS on Windows Server 2012
To add ASP.NET in IIS on Windows Server 2012, perform the following steps:
  1. Open Server Manager.
  2. Navigate to 
    Manage
    Add Roles and Features
    .
  3. Follow on-screen instructions. Select installation type and destination server.
  4. Select 
    Roles 
    from the select server roles pane, expand
     Web Server (IIS)
    Application Development (IIS)
    .
  5. Select 
    ASP.NET 3.5
     and 
    ASP.NET 4.5
    .
  6. Click 
    Next
    .
  7. Follow on-screen instructions and complete the installation.
    ASP.Net is now added in IIS.
For more information on supported operating system, databases, web browsers, and so on, see Supportability Matrix.
For more information about installation and post-installation tasks, see the following topics: