Installing Web Screen Painter

Web Screen Painter helps you to modify the CA Service Desk Manager schema and web interface. We recommend to install the Webscreen Painter on a different server than that of the CA Service Desk Manager.
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Web Screen Painter helps you to modify the CA Service Desk Manager schema and web interface. We recommend to install the Webscreen Painter on a different server than that of the CA Service Desk Manager.
Follow these steps:
  1. Log in to the following server where you want to install Web Screen Painter, depending on your CA SDM configuration:
    • Primary or secondary server or any remote computer, if you have installed CA SDM with Conventional Configuration.
    • Background server, if you have installed CA SDM with Advanced availability.
      Web Screen Painter can only run on the background server. The Web Screen Painter installer does not stop you from installing it on any other server. However, it prevents from running a standalone, or on the standby server and application server. For example, you installed Web Screen Painter on a server other than background server. The Web Screen Painter shortcuts appear on the Start menu and on clicking the shortcut, an error message is displayed.
  2. Launch the installer.
  3. Click CA Web Screen Painter for Service Desk Manager in the Select the required installer page.
  4. Continue following the on-screen instructions to complete the Web Screen Painter installation. 
Web Screen Painter is installed. In a Web Screen Painter preview session in test mode, search filters are ignored on new tables that are not published.