Call Request (cr) Object

This article contains the following topics:
casm171
This article contains the following topics:
The object details for cr Object are as follows:
  • Associated Table
    : Call_Req
  • Factories
    : default
  • REL_ATTR
    : persistent_id
  • Common Name
    : ref_num
  • Function Group
    : call_mgr
  • REST Operations
    : CREATE READ UPDATE
Attribute
DB Field
Data Type
SREL References
Flags
description
description
STRING
 
 
active
active_flag
INTEGER
bool_tab enum
REQUIRED
active_prev
LOCAL
SREL
bool.enum
 
affected_resource
affected_rc
UUID
ca_owned_resource
uuid
 
assignee
assignee
UUID
 
 
assignee_prev
LOCAL
SREL
agt.id
 
call_back_date
call_back_date
LOCAL_TIME
 
 
call_back_flag
call_back_flag
INTEGER
 
 
category
category
STRING
prob_ctg persid
 
category_prev
LOCAL
SREL
pcat.persistent_id
 
caused_by_chg
caused_by_chg
SREL
chg.id
 
change
change
INTEGER
chg id
 
charge_back_id
charge_back_id
STRING
 
 
close_date
close_date
LOCAL_TIME
 
 
cr_tticket
cr_tticket
INTEGER
 
 
created_via
created_via
INTEGER
interface id
 
customer
customer
UUID
ca_contact UUID
REQUIRED
event_token
event_token
STRING
 
 
external_system_ticket
 
STRING (4000)
 
 
extern_ref
extern_ref
STRING
 
 
group
group_id
UUID
 
 
group_prev
LOCAL
SREL
grp.id
 
id
id
INTEGER
 
UNIQUE REQUIRED KEY
impact
impact
INTEGER
impact enum
 
impact_prev
LOCAL
SREL
imp.enum
 
incident_priority
incident_priority
INTEGER
 
 
incorrectly_assigned
 
SREL
actbool
 
last_act_id
last_act_id
STRING
 
 
last_mod_dt
last_mod_dt
LOCAL_TIME
 
 
log_agent
log_agent
UUID
ca_contact_UUID
REQUIRED
macro_predicted violation
macro_predicted_viol
INTEGER
 
 
major_incident
 
SREL
actbool
 
open_date
open_date
LOCAL_TIME
org
 
orig_user_admin_org
 
SREL
org
 
orig_user_cost_center
 
SREL
cost_cntr
 
orig_user_dept
 
SREL
dept
 
orig_user_organization
 
SREL
org
 
outage_detail_what
 
STRING(4000)
 
 
outage_detail_who
 
STRING(4000)
 
 
outage_detail_why
 
STRING(4000)
 
 
outage_end_time
outage_end_time
LOCAL_TIME
 
 
outage_type
 
SREL
outage_type
 
parent
parent
STRING
call_req persid
 
pct_service_restored
 
INTEGER
 
 
persistent_id
persid
STRING
 
 
predicted_sla_violation
predicted_sla_viol
INTEGER
 
 
priority
priority
INTEGER
pri enum
REQUIRED
priority_prev
LOCAL
SREL
pri.enum
 
Problem
problem
STRING
 
 
ref_num
ref_num
STRING
 
UNIQUE REQUIRED KEY
remote_control_used
 
SREL
actbool
 
requested_by
 
SREL
cnt
 
resolvable_at_lower
 
SREL
actbool
 
resolve_date
resolve_date
LOCAL TIME
 
 
return_to_service
 
SREL
actbool
 
rootcause
rootcause
INTEGER
rootcause id
 
extern_token
sched_token
STRING
 
 
severity
severity
INTEGER
severity enum
 
severity_prev
LOCAL
SREL
sev.enum
 
sla_violation
sla_violation
INTEGER
 
 
base_template
solution
STRING
call_req persid
 
status
status
STRING
cr_stat code
 
status_prev
LOCAL
SREL
crs.code
 
string1
string1
STRING
 
 
string2
string2
STRING
 
 
string3
string3
STRING
 
 
string4
string4
STRING
 
 
string5
string5
STRING
 
 
string6
string6
STRING
 
 
children
 
QREL
cr
 
sla_events
 
QREL
tev
 
attached_slas
 
BREL
attached_sla_mapped_cr
 
add_sla_persids
add_sla_persids
STRING
 
 
site_sla_attrs
site_ sla_attrs
STRING
 
 
audit_userid
audit_userid
SREL
cnt.id
 
fldchange_log
fldchange_log
STRING
 
 
affected_service
affected_service
SREL
nr
 
init_urg
 
LOCAL INTEGER
 
 
init_imp
 
LOCAL INTEGER
 
 
cap_reason
 
LOCAL STRING
 
 
auto_EGERurg
 
LOCAL INTEGER
 
 
auto_imp
 
LOCAL INTEGER
 
 
man_urg
 
LOCAL INTEGER
 
 
man_imp
 
LOCAL INTEGER
 
 
summary
summary
STRING
 
 
support_lev
support_lev
STRING
srv_desc_code
 
symptom_code
 
SREL
symptom_code
 
template_name
template_name
STRING
cr_template
template_name
 
time_spent_sum
time_spent_sum
DURATION
 
 
type
type
STRING
crt code
 
urgency
urgency
INTEGER
urgency enum
 
urgency_prev
LOCAL
SREL
urg.enum
 
target_times
target_times
BREL
tgt_time_mapped_cr
 
target_start_last
target_start_last
DATE
 
 
target_hold_last
target_hold_last
DATE
 
 
target_resolved_last
target_resolved_last
DATE
 
 
target_resolved_count
target_resolved_count
INTEGER
 
 
target_closed_last
target_closed_last
DATE
 
 
target_closed_count
target_closed_count
INTEGER
 
 
close_date_prev
close_date_prev
LOCAL DATE
 
 
resolve_date_prev
resolve_date_prev
LOCAL DATE
 
 
target_hold_count_prev
resolve_date_prev
INTEGER
 
 
target_resolved_count_prev
target_hold_count_prev
LOCAL INTEGER
 
 
target_closed_count_prev
target_closed_count_prev
LOCAL INTEGER
tgt_time_mapped_iss