Enable Single Sign-On (SSO) from CA Asset Portfolio Management to CA Service Desk Manager

 provides the following ways to enable SSO from CA Asset Portfolio Management (CA APM) to CA Service Desk Manager.
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CA Service Management
 provides the following ways to enable SSO from CA Asset Portfolio Management (CA APM) to CA Service Desk Manager.
Both the mechanisms internally use the CA Service Desk Manager SOAP Web Services to achieve the SSO from CA APM to CA SDM. You can configure either one or both the mechanisms to achieve SSO from CA APM to CA SDM.
Ensure that CA APM and CA Service Desk Manager are installed on the same database.
CA APM uses the fallback mechanism during the Single-Sign On process. If both the mechanisms are configured, the Policy File mechanism is used. If the Policy file does not work, then CA Service Desk Manager Administrator credentials are used. If neither of these are successful, then the CA Service Desk Manager login screen is displayed on clicking the respective hyperlink in CA APM. If the CA APM user does not have valid access rights (role/group) in CA Service Desk Manager, the Single Sign-On login screen is displayed on clicking the CA Service Desk Manager links on the CA APM page