Use the CA Service Desk Manager Administrator Credentials

The CA Service Desk Manager admin credentials are used from CA APM to login to CA Service Desk Manager through the CA Service Desk Manager Web Services.
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The CA Service Desk Manager admin credentials are used from CA APM to login to CA Service Desk Manager through the CA Service Desk Manager Web Services.
Follow these steps:
  1. Log in to CA APM as an Administrator. Default user name is
    uapmadmin
    .
  2. Click Administration, System Configuration, Service Desk Manager.
  3. Enter the complete URL for CA Service Desk Manager SOAP Web Services in the following format:
    http://<ServiceDeskHostName>:<PortNum>/axis/services/USD_R11_WebService
  4. Enter the CA Service Desk Manager Administrator login user name and password.
  5. Click Save.
Do not perform IISReset on the CA APM Web Server or CA APM Application Server.