Create a Request or Issue

Through Unified Self-Service you can view the details of requests and issues you created from a single location. The Requests page allows you to perform the following tasks:
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HID_My_Requests_And_Issues
Through Unified Self-Service you can view the details of requests and issues you created from a single location. The Requests page allows you to perform the following tasks:
  • View the requests and issues you created. 
    The My Recent Requests section displays requests and issues based on when a request/issue was last updated.
  • Filter requests and issues based on their status. 
When you face an issue, you can report it to IT help desk by creating a new issue. Also, if you need hardware, software, or any other service, you can create a request and select from a catalog of services available to you. 
Follow these steps:
  1. Log in to Unified Self-Service.
  2. In the left Menu, click Create.
  3. To create an issue, complete the following steps:
    1. Select Create New Issue. You can alternatively click the Report an Issue tile on the Home page.
      The Report an Issue page opens.
    2. Specify the required information and click Submit.
  4. To create a request, complete the following steps
    :
    1. Select Create New Request. You can alternatively click the Request a Service tile on the Home page.
      The Request a Service page opens.
    2. Specify the required information and click Submit.