Audit Log List

The Audit Log is automatically installed. Enable it by installing the Audit Log options with the Options Manager:
casm172
HID_Audit_Log_List
The Audit Log List displays information regarding changes to the issue, change order, requests, and data partition tables. The audit log captures the user ID and an associated day/date/time stamp. The log also records the before and after values of the operation performed (update or insert). You can search the Audit Log List, and can use the results for report generation.
The Audit Log is automatically installed. Enable it by installing the Audit Log options with the Options Manager:
Generate Activity Log for Custom Fields
When you add a custom field, you can set up an activity log for reporting and auditing.
Follow these steps:
  1. Log in to CA Service Desk Manager, as an administrator.
  2. Navigate to
    Administration
    ,
    Notifications
    ,
    Activity Associations
    , and create an activity association.
    For example, create an activity association for a field: string1 in the call_request object
    • Symbol
      = string1 
    • Code
      = string1
    • Object Type
      = Request/Incident/Problem
    • Object Type Attribute
      = string1
    • Activity Type
      = Field Update
    • Log Me
      = Yes
  3. Open Web Screen Painter Schema Designer and perform the following tasks:
    • Navigate to the
      cr
       object.
    • Click the
      string1
       field.
    • Click
      Advanced
      in the
      Properties
      section on the right.
    • In Site-Defined UI_INFO, type: 
      +AUDITLOG()
    • Click
      Save
      .
    • Navigate to
      File
      ,
      Save-and-publish
      .
      To use the string1 field on an incident or request, use Web Screen Painter to add the field to the
      detail_in
      or
      detail_cr
      form. Now, create a ticket and save it, then edit it again and update the form field that is linked to the string1 field, and save. You can now see an activity log entry generated for the update of that field.
  4. Exit the Schema Designer and Web Screen Painter.
  5. Stop the CA Service Desk Manager services.
  6. Execute
    pdm_publish
    .
  7. Start the CA Service Desk Manager services back up.