Manage Tenants

Multi-tenancy is the ability for multiple independent tenants (and their users) to share a single implementation of . Through , you can create and manage the tenants of products in the solution from a single location. As part of tenancy management, you can perform the following tasks by using the administrative service offerings:
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Multi-tenancy is the ability for multiple independent tenants (and their users) to share a single implementation of
CA Service Management
. Through
CA Service Management
, you can create and manage the tenants of products in the solution from a single location. As part of tenancy management, you can perform the following tasks by using the administrative service offerings:
This article contains the following topics:
Enable or Disable Multi-tenancy
To mange tenants in the solution, you must enable multi-tenancy. You can disable multi-tenancy when you have no tenants in the solution or when you do not want to manage tenants.
When you disable multi-tenancy, tenant related data is available to everyone who has access to the application.
Follow these steps:
  1. Log in to Unified Self-Service as an Administrator.
    If Unified Self-Service is not installed, you can access the service offerings from the CA Service Catalog user interface.
  2. In the Home page, click Request a Service.
    The Request Page Appears.
  3. Under Categories, click Service Management Administration.
  4. Click Enable/Disable Multi-Tenancy.
  5. Specify whether to enable or disable multi-tenancy and click Submit.
Create Tenant
You can define as many tenants as required to manage multiple separate enterprises that provide support to clients. When you create a new tenant, the tenant views the
CA Service Management
 implementation as solely for its own use and cannot update or view another tenant's data.
Follow these steps:
  1. Log in to Unified Self-Service as an Administrator.
    If Unified Self-Service is not installed, you can access the service offerings from the CA Service Catalog user interface.
  2. In the Home page, click Request a Service.
    The Request Page Appears.
  3. Under Categories, click Service Management Administration. 
  4. Click Add Tenant.
  5. Specify the details and click Submit.
View and Update Tenants
You can view a list of all the tenants that you manage in your organization. When required, you can make changes to tenant details. For example, you can change the terms of usage of a tenant to meet the new terms. If you no longer want to manage the tenant, you can inactivate it.
You cannot update the parent details of the tenant using the administrative service offerings. To update the parent details, you must access the respective product's user interface.
Follow these steps:
  1. Log in to Unified Self-Service as an Administrator.
    If Unified Self-Service is not installed, you can access the service offerings from the CA Service Catalog user interface.
  2. In the Home page, click Request a Service.
    The Request Page Appears.
  3. Under Categories, click Service Management Administration.
  4. Click Manage Tenants.
  5. Search for the list of available tenants. 
  6. Select the tenant that you want to update and click Update.
  7. Update the tenant details and click Submit.