Configuration Settings

This article contains the following topics:
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This article contains the following topics:
After the CA Service Catalog installation is complete, verify the configuration settings. Doing so helps ensure that the product functions according to the needs of your organization.
Verify the settings by group, as follows:
With one exception, CA Service Catalog sends emails in HTML format only. To receive legible emails from CA Service Catalog, recipients must configure their email software to accept emails in HTML format. Otherwise, emails from CA Service Catalog display indecipherable messages when opened. The one exception to this HTML-only rule is invoice history. You can choose to view and email invoice history in HTML, CSV, or XML format. The HTML-only rule applies to all other invoice-related areas of CA Service Catalog, including invoice generation.
Inheritance of Configuration Settings Through the Business Unit Hierarchy
The following rules govern the relationship between parent and child business units (children), including the inheritance of configuration settings:
  • The child business units directly under the top-level business unit (the service provider) are named super business units. Super business units
    always
    inherit their configuration settings from the service provider business unit.
  • If the configuration parameter
    Contains Sub Units
    is enabled, a super business unit can have children.
  • If the
    Contains Sub Units
    parameter of the super business unit is enabled, you
    can
    edit the configuration settings of the super business unit.
  • If you edit the configuration settings of a super business unit, your changes do
    not
    apply to the super business unit. Instead, your changes apply to its children. A child "inherits" its configuration settings from its parent.
  • You can optionally create unlimited levels of children under super business units. If the
    Contains Sub Units
    setting of the business unit is enabled, you can edit its configuration settings. Your configuration changes do
    not
    apply to the business unit itself but instead apply to its children. Conversely, if the
    Contains Sub Units
    setting of the business unit is disabled, you cannot edit its configuration settings.
Thus, the following summary applies to all business units except for the service provider:
  • A business unit always inherits its configuration settings from its parent.
  • You can edit the configuration settings of a business unit
    only
    if its Contains Sub Units setting is enabled. Your changes apply
    only
    to its children.
Change the Business Unit
By default, the Catalog system displays settings for the business unit that you logged in to. If your role permits, you can change to a different business unit.
When common multi-tenant administration is enabled, you can add tenants, delete tenants, or edit the common attributes
only
through CA Service Desk Manager. When common multi-tenant administration is enabled, you can
view
tenants and all their attributes in CA Service Catalog. But you can edit only the CA Service Catalog-specific attributes. 
Follow these steps:
  1. Click Catalog, Configuration.
  2. Click the Change Business Unit button.
    The Search Business Units dialog appears.
  3. Use the Expand and Collapse icons to navigate the business unit tree. Alternatively, use the selection criteria and Search button to locate the desired business unit.
    The list includes only the business units that your role permits you to access.
  4. To select a business unit, click its name in the tree.
    The window closes, and the configuration settings for that business unit appear.