Set Administration Configuration Options

To meet the requirements of your organization, you can customize several administration configuration options. The options include those for integrations, portals, request SLAs, authentication, and others.
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To meet the requirements of your organization, you can customize several administration configuration options. The options include those for integrations, portals, request SLAs, authentication, and others.
Follow these steps:
  1. Log in as a user with the Service Delivery Administrator role. Updates to these options apply to the
    entire
    system. You
    cannot
    specify different administration configuration options for different business units.
  2. Click Administration, Configuration.
  3. Click the link for the category of options that you want to update:
  4. View the options for the category, and click the Modify icon for the option that you want to update.
  5. Update the setting as required and click Update Configuration.
  6. Repeat the previous steps for each administration configuration option that you want to update.
You have set the administration configuration options. These settings apply to the children of the business unit that you updated, according to the inheritance of configuration settings through the business unit hierarchy.