Install CA Service Management (Linux)

In CA SDM Advanced Availability mode, the xFlow Interface can only be installed on an Application Server. If you have converted CA SDM conventional to advanced availability configuration, and you have a previously installed version of xFlow Interface, ensure that you uninstall the xFlow Interface and reinstall the xFlow Interface on an Application server.
CA Service Management installer performs prerequisite checks and mandatory validations before installing the patch.
Perform the following steps to install
CA Service Management on Linux:
  1. Download
    file from Broadcom Support.
  2. Run the following command to untar the
    $ tar -xvf SO13222.tar
  3. Run the following command to untar
    tar -xvzf CASM_17.2.0.8_CommonPatchInstaller_Linux.tar.gz
    We recommend that you place the installer in a shorter directory path to avoid errors when running the setup file. For example, unzip the file at:
  4. Set CA SDM bin and library environment variables.
    For example:
    export PATH=/opt/CA/ServiceDeskManager/bin:$PATH export LD_LIBRARY_PATH=/opt/CA/ServiceDeskManager/lib:$LD_LIBRARY_PATH
  5. In SDM conventional configuration,  stop CA SDM services in your environment. In the case of Advance Availability, stop CA SDM services only on the server on which CA SDM will be installed.
  6. Run the setup file to install
    xFlow Interface
    using the following command:
  7. Review and accept the license agreement terms.
  8. In Database Configuration, select
    as the database type. Ensure that you have installed Oracle database client in your system.
    Provide the following Oracle database configuration details:
    • Database Server
      : Enter the host name of Oracle database server.
      If the target instance is part of a clustered instance, the virtual host name of the cluster must be used.
    • Oracle Service Name
      Enter the Oracle Service name.
    • Listener Port
      : Enter the listener port for the database.
    • Net Service Name
      : Enter the Net Service Name of Oracle database where the database resides.
      If the database is remote, use the Net Service Name that is defined in the Oracle client on the local computer. CA SDM has access to the database through a local installation of the Oracle client.
    • DBA User Name
      Authenticates the name of the user with DBA access. The default value for DBA user is
    • DBA User Password
      Authenticates the password for DBA user.
    • mdbadmin Password
      Specify the password for the mdbadmin user.
    • Confirm mdbadmin Password
      Confirm the mdbadmin user password.
    • Tablespace Path (on DB Server)
      Enter the tablespace directory on the database server.
    • Oracle Home Path
      Enter the Oracle client 32-bit path.
    • Data Tablespace Name
      tablespace name. The default value is
    • Index Tablespace Name
      Enter the index tablespace name: The default value is
  9. Click
  10. On
    Select the Products and Integrations
    page, patch list is displayed. Select the required patch to install.
    1. CA Service Desk Manager
      • CA Service Desk Manager Patch
      • xFlow Interface
  11. Click
  12. Review the Pre-Installation Summary page. Click
  13. Click
    to proceed with the installation. Review the Installation progress and when the installation is complete, click
  14. To review the installation logs, navigate to the path shown in the installation summary screen.
  15. Click
    to exit the installer.
    If patch installation fails for a product, retry the installation by using the
    option in the wizard where it fails. If retry does not work, exit the installer and relaunch it. If the problem persists, contact CA Support.
  16. After installing the
    xFlow Interface
    , you must start the
    xFlow Interface
    service. Navigate to /opt/CA/xFlow/Apps and run the following command from Command Prompt window:
    ./xFlowServer start
    If you want to stop the server, run the following command:
  17. Navigate to /opt/CA/SC/SearchServer/elasticsearch-2.1.1/bin and run the following command from Command Prompt window:
    If you want to stop the server, run the following command:
After installing the
xFlow Interface
and Search Server, you can configure the cache size for the
xFlow Interface
. For more information about how to configure cache size, see Configure the xFlow Interface Cache Size and Configure the xFlow Interface Server Services.