Validate CA Service Management 17.2.0.8 Installation

To verify the successful installation of CA Service Management 17.2.0.8 patch, validate the installation for the corresponding applications in the following location. You can also navigate to the root folder where you have locally installed the application and select "env.info" file for validating your installation:
  • CA ITAM:
    • C:\Program Files (x86)\CA\ITAM\env.info
    • product=ITAM
    • major=17
    • minor=2
    • cum=0
    • roll-up=4
  • CA Service Catalog:
    • %USM_HOME%
      \CA_SLCM_<hostname>.his
      file
    • %USM_HOME%\view\webapps\usm\locale\about_info.xml
    • %USM_HOME%\build.xml
    • %USM_HOME%\env.info
  • Unified Self Service:
    C:\Program Files\CA\Self Service\<hostname>.his
    file
  • xFlow Interface:
    • C:\Program Files\CA\xFlow\<hostname>.his
      file
    • NX_ROOT\env.info
    • NX_ROOT\version.xml
  • CA SDM:
    17.2.0.8
    • C:\Program Files (x86)\CA\Service Desk Manager\<hostname>.his
      file
    • NX_ROOT\pdmconf\version
    • NX_ROOT\env.info
    • HELP, ABOUT
Application
Windows
Linux
CA IT Asset Manager
T6EE522
NA
CA Service Catalog
T6D9630
NA
Unified Self-Service
NA
NA
CA Service Desk Manager - Binary
leh-381_cum_C
leh-381_x86Linux_cum_C
CA Service Desk Manager - Language Combo
leh-381_langcombo
leh-381_langcombo
CA Service Desk Manager - English
leh-381_en_US
leh-381_x86Linux_en_US
CA Service Desk Manager - German
leh-381_de_DE
leh-381_x86Linux_de_DE
CA Service Desk Manager - Spanish
leh-381_es_ES
NA
CA Service Desk Manager - French
leh-381_fr_FR
leh-381_x86Linux_fr_FR
CA Service Desk Manager - French Canadian
leh-381_fr_CA
NA
CA Service Desk Manager - Italian
leh-381_it_IT
NA
CA Service Desk Manager - Japanese
leh-381_ja_JP
leh-381_x86Linux_ja_JP
CA Service Desk Manager - Brazilian Portuguese
leh-381_pt_BR
NA
CA Service Desk Manager - Chinese
leh-381_zh_CN
NA
For CA SDM, the Binary and Language Combo patches are installed irrespective of the environment. The language patch for the corresponding CA SDM environment is installed.