Troubleshooting CA Service Management Mobile Application

This article contains the following topic:
casm172
This article contains the following topic:
Analyst cannot see all objects within the CA Service Desk Manager (CA SDM) Mobile App
It is observed that when an analyst logs into the CA Service Desk Manager (CA SDM) Mobile Application, only the
My Tasks
section is visible.  The analyst users must also see other options like
Change Orders
,
Issues
,
Problems
,
Requests, 
and
Incidents
.
Ensure that you have reviewed and taken care of the prerequisites for using the 
CA Service Management
Mobile Application. For more information, see Prerequisites for using CA Service Management Mobile Application
Associate the logged in users for Analyst Queue with the REST Web Service API role. Ensure that the Administration, Security, Stored Query, and Reference function accesses of this role are assigned with the View or Modify access levels.  For more information about function access, access level and roles, see Manage Roles.
Additionally, you can perform the following steps:
  1. After logging into the CA SDM Mobile Application, click the
    Settings
    icon from the left menu. 
  2. Under setup, select
    Settings
    /
    Preferences
    /
    Locale
    Settings, select the correct language/locale and click
    Continue
    .
  3. You will be logged out of the Application.
    Login again and verify that all items/objects are now visible.