Troubleshooting CA Service Management

Common issues encountered while implementing :2
casm172
Common issues encountered while implementing
CA Service Management
:
2
After implementing
CA Service Management
, fuzzy text is displayed on the web interface
CA Sans is a new font used in
CA Service Management
 17.x release. This font is difficult for few users to read and understand. As a workaround, users can override the default font for the web interface.
Firefox
  1. Click the menu button and choose 
    Options
    .
  2. In the General panel, scroll down to 
    Language and Appearance
    .
  3. Choose a default font and size in the 
    Fonts & Colors
     section.
  4. Uncheck the 
    Allow pages to choose their own fonts, instead of my selections above
     option.
Internet Explorer
  1. Click on
    Tools
    ,
    Internet Options
    , and
    Accessibility
    .
  2. Check the
    Ignore font styles specified on webpages
    option.
  3. Click
    Ok
    .
  4. You can specify default fonts for different styles, including serif, sans-serif, and monospace by clicking the Fonts section.
  5. Click
    Apply
    .
Google Chrome
Enable the Font Changer with Google Web Fonts extension . You can use this extension to pick and choose the web interface font.
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Unable to Install 
CA Service Management
If the
CA Service Management
 installation fails, check the log files, take corrective actions, and retry the installation. If the installation still fails, proceed to integrate the required products or common components manually.