Call Service Desk from your Mobile Device

CA SDM mobile application users can use the Call Service Desk feature to contact the  service desk or help desk. CA SDM Administrators can configure a phone number to contact the service desk using the CA SDM Options Manager. By default, the Call Service Desk option is kept in an enabled state. Navigate to Administration, Options, Call Service Desk to enable or disable this feature.
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CA SDM mobile application users can use the Call Service Desk feature to contact the
CA Service Management
 service desk or help desk. CA SDM Administrators can configure a phone number to contact the service desk using the CA SDM Options Manager. By default, the Call Service Desk option is kept in an enabled state. Navigate to
Administration
,
Options
,
Call Service Desk
to enable or disable this feature.
If your CA SDM setup is tenanted, Call Service Desk uses the phone number specified on the
Telephone Number
or
Alternate Phone Number
fields for a tenant.  However, if these fields are empty and not having any phone numbers, the default phone number set by the Administrator is used by the Call Service Desk feature.
To enable or disable this feature and configure the phone number, the following Call Service Desk options are added to the CA SDM Options Manager:
  • call_service_desk_default_phone_number
  • call_service_desk_mobile_enable
  • call_service_desk_tenant_phone_number_field
  Only CA SDM administrators can configure these options.
For more information on how you can configure these options, see the Call Service Desk Options for CA SDM Options Manager.