Export

CA SDM Environment Promotion lets you export the configuration and customization changes from the source system. These configuration and customization changes are captured on the source system, which you can import on the target system using the CA SDM Environment Promotion import process. The export process can be run on the primary, secondary, background, and application servers.
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CA SDM Environment Promotion lets you export the configuration and customization changes from the source system. These configuration and customization changes are captured on the source system, which you can import on the target system using the CA SDM Environment Promotion import process. The export process can be run on the primary, secondary, background, and application servers.
Warning:
Do not initiate multiple export processes on your system.
Before initiating the export process, perform the following tasks:
  • Set the
    export_import_path, disk_space, timeout
    property values in the SDMP Config properties file. For more information, see SDMP Config Properties File.
  • On Non-Windows, define the following environment variables:
    • Solaris and Linux: define the PATH and LD_LIBRARY_PATH environment variables.
    • AIX: define the PATH and LIBPATH environment variables.
      For example:
      For Solaris and Linux:
      export PATH=/opt/CA/ServiceDeskManager/bin:$PATH
      export LD_LIBRARY_PATH=/opt/CA/ServiceDeskManager/lib:$LD_LIBRARY_PATH
      For AIX:
      export PATH=/opt/CA/ServiceDeskManager/bin:$PATH
      export LIBPATH=/opt/CA/ServiceDeskManager/lib:$LIBPATH
Export Configuration and Customization Changes
To export the configuration and customization changes, execute the following export command:
Windows: sdmp -a export
Non-windows: sdmp.sh -a export
After initiating the
sdmp -a export
command, the export process validates the CA SDM release version and captures information about Java version, Tomcat Version, host name, OS name and version, CA SDM locale, database type, and server type. Files are copied as per the entries made in the
sdmp_files.csv
file. For more information, see How to Customize the SDMP CSV File
Warning:
After export, do not rename the exported package name.
After successful completion of the export process, package and summary report files are generated. To view these files, navigate to <
export_import_path>/Promotion/Export
as specified in the SDMP Config Properties file. If the
export_import_path
property is empty, navigate to
NX_ROOT/Promotion/Export
to view the exported package and summary report. For more information, see SDMP Config Properties File.
  • Package
    sdmp_export_yymmdd_hhmmss.zip
    For example:
    sdmp_export_151008_122725.zip
  • Summary Report
    sdmp_export_summary_yymmdd_hhmmss
    For example:
    sdmp_export_summary_151008_122725.txt
You can skip the customization and promote only the configuration changes by setting
skip.validation.wsp
as
true
. For more information, see SDMP Config Properties File.
If you encounter any errors or failures during the export process, verify the
sdmp.log
file in the
NX_Root/log
folder.