Create a SOAP Web Services Error Type

CA SDM SOAP Web Services provide a defined set of default error types, which are created forevery policy. The default types that are designated as internal error types, can be deactivated but cannot be deleted. Use the Web Services Access Policy Detail page to see the default error types when a policy is created.
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HID_SOAPWebServicesErrorTypeFields
CA SDM SOAP Web Services provide a defined set of default error types, which are created for
every
policy. The default types that are designated as
internal
error types, can be deactivated but cannot be deleted. Use the Web Services Access Policy Detail page to see the default error types when a policy is created.
CA SDM provides the following default error types:
The following information describes each internal error type:
  • ACCESS_ERROR
    Indicates that the system failed to connect to or find a resource, such as a file or website.
  • EXCEPTION_FATAL
    Indicates that the application is shutting down unexpectedly.
  • EXCEPTION_RUNTIME
    Indicates that the application code encountered an exception.
  • LOGIN_ERROR
    Indicates that the operator failed to gain access to the application.
You can create SOAP Web Services error types.
If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.
Follow these steps
  1. Select SOAP Web Services Policy, SOAP Error Types on the Administration tab.
    The SOAP Web Services Error Type List page appears.
  2. Click Create New.
    The SOAP Create New Web Services Error Type page appears.
  3. Fill in the SOAP Web Services Error Type fields as appropriate.
  4. Select the Duplicate Handling tab to define the actions to take if the system detects an identical ticket that exists in the system. Select one of the following options:
    • Create the ticket and ignore duplicates. This option is the default action.
    • Do not create a ticket; add an activity log to the existing duplicate.
    • Do not create a ticket; add an entry to the CA SDM standard log.
    • Create a ticket and attach it as a child to the duplicate.
    A ticket is considered a duplicate when all following statements are true:
    • At least one ticket of the same type (request, issue, change order) and is ACTIVE.
    • The existing ticket was created using the web service.
    • The existing ticket was created with the same Policy and Error Type as the potential new ticket.
    • The create date of the existing ticket is within a specified threshold (for example, it was opened less than two days ago). This threshold is specified in the Maximum time interval for searching for duplicates field. Use the format of: HH:MM:SS.
  5. Select the Return Data tab to specify data that indicates an action to take or a message displayed to the user.
  6. Click Save.
    The SOAP Web Services error type is created.
    The error type definition is saved and the SOAP Web Services Error Type Detail page appears.
SOAP Web Services Error Type Fields
The following fields require explanation:
If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.
  • Code
    Specifies the unique code that identifies the error type to the system. This field is required.
  • Owning Policy
    Specifies the web services access policy that owns this error type.
  • Default
    Indicates that this type is the default error type for the policy. Only one active default error type is allowed. If this option is selected while creating an error type, the default setting of the current default error type is removed.
  • Internal
    Indicates whether this type is a default error type.
  • Ticket Template Type
    Specifies the type of ticket that is created when this error is reported.
  • Ticket Template Name
    Identifies the template to use to create a ticket when this error is reported.
    The owning policy contact is the end user of the ticket.