An important part of administration is to define the users accessing the solution. You must establish user security when you add new users to the product and assign a user ID and password. lets you create and manage users of integrated products from a single location. As part of user management, you can perform the following tasks by using the various administrative service offerings:
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An important part of
CA Service Managementadministration is to define the users accessing the solution. You must establish user security when you add new users to the product and assign a user ID and password.
CA Service Managementlets you create and manage users of integrated products from a single location. As part of user management, you can perform the following tasks by using the various administrative service offerings:
- Define users.
- Import user details from LDAP.
- Assign roles to users.
- Update user details.
Create a User
You can add a new user and define solution access rights to the user. When you create a user, the user details are available across the integrated products. For example, if you installed CA Service Desk Manager and CA Service Catalog, you can create a user and the user information is available in both the products.
When you add a new user, assign a role to the user. You can choose any predefined service management role or a custom role service management that you created.
If you have configured LDAP servers, you can also import the list of users. For more information, see Import Users Details from LDAP.
Import User Details from LDAP
You can import a list of users from an external user store such as an active directory. Importing users helps you save time when defining your users and makes it easy to synchronize contacts with network user data.
You can import user details from only those LDAP servers that you configure with the solution. Therefore, before you import user details from an LDAP server, ensure that you add the LDAP server to the solution. For more information, see Add LDAP Servers.
To ensure user authentication, the LDAP server from which you import user details must be integrated with CA EEM.
When you add or create user details in an active directory, ensure that the you review the user name policies (such as special characters, mandatory parameters) of all the integrated products in the solution and specify the appropriate details.
Synchronize User Details across Integrated Products
You can synchronize users in the following scenarios:
- You upgraded older versions of your products toCA Service Management. For example, you upgraded CA SDM 12.9 and CA Service Catalog 12.9 toCA Service Management.
- You first installedCA Service Management, but not all the products. However, you choose to integrate another product. For example, you initially installed CA SDM and CA APM as part of the solution. At a later point of time, you decided to install CA Service Catalog.
In both the scenarios, the users of one product do not have a role assigned in other products of the solution. To ensure, that the every user has a role in the solution, you must synchronize the users.
When you use the synchronize contacts service offering, users of a product in the solution, that earlier did not have a role in other products, are automatically assigned a role. To assign a role, the service offering performs the following tasks in the order mentioned below:
- Identify the current role of the user in the product. For example, the role of User1 in CA SDM is Employee.
- Determine the service management role that the user’s role corresponds to. For example, Employee in CA SDM corresponds to Business User service management role.
- Identify the corresponding role in the other products of the solution. For example, a Business User has the role of End User in CA Service Catalog, and Default User in CA APM.
- Search for the user details in the other integrated products. If the user does not exist, create the user. For example, if User1 details are not available in CA APM, User1 is created.
- Assign the respective product roles to the user.
If a user doesn’t have any role assigned, you must specify the default role to be assigned to the user. For example, you imported user details from an LDAP server, but did not assign roles to the users. You specify the default role to be assigned to the user and then synchronize the users.
You can assign only a service management role as a default role.
View and Update User Details
You can search for the list of users and update the details, when required. For example, you initially imported users from an LDAP server and later want to change the email id of a few users. You can also inactivate a user when you do not manage the user or the user is no longer part of your organization.
Follow these steps:
- You can access the service offerings from the CA Service Catalog user interface.
- In the Home page, click Request a Service.The Request Page Appears.
- Under Categories, click Service Management Administration.
- Click Manage Users.
- Search for the list of available users.
- Select the user that you want to update and click Update.
- Update the user details and click Submit.