System Configurations

This article contains the following topics:
casm173
HID_AddAdditionalProcesses
This article contains the following topics:
To enhance the performance of CA SDM Servers, add or modify the processes and daemons. Configure object managers, web engines, web directors, and other processes for the CA SDM servers in your environment. You can add the processes across several servers to increase volume, performance, and enhance security.
Add Additional Processes
CA SDM enables you to configure support automation servers, visualizer, LDAP, KT, TNG/UNI, BopLogin repository daemons, and REST web services process to a server.
Follow these steps:
  1. Select Systems, Configurations on the Administration tab.
    The Configurations List page opens.
  2. Select the configuration to which you want to add the additional processes.
    The Configuration Detail page opens.
  3. Select the Additional Processes tab.
    The Additional Process List displays the list of processes that are configured for the server along with the default processes, if any.
  4. Click Add Process.
    The Create New Process page opens.
  5. Complete the following fields as appropriate:
    Process
    Indicates the CA SDM server process that you want to add.
    Repository Daemon
    Applicable only to a conventional configuration type.Specifies the repository daemon that is configured for the server. Repository daemons support attachment repositories. CA SDM configures a repository daemon by default on the primary server. You can move the daemon to a secondary server by changing the host name.
    SA Main Server
    Applicable only to a conventional configuration type.
    Specifies the SA main server that is configured for the server. You can only configure one SA Main server.
    SA Dedicated Object Server
    Applicable only to a conventional configuration type.
    Specifies the dedicated object manager for the support automation configuration. You can specify only one Dedicated Object Server either on primary or secondary server.
    You can add a dedicated object manager server only if the SA Main Server is configured.
    SA Message Routing Server
    Applicable only to a conventional configuration type.
    Specifies the message routing server that is configured for the server. You can configure the message routing server on a secondary server to manage multiple Remote Control sessions and help improve the performance during assistance sessions.
    SA Socket Proxy Server
    Applicable only to a conventional configuration type.
    Specifies the socket proxy server that is configured for the server. You can configure the socket proxy server on a secondary server to take load off the main server during CPU-intensive operations such as encryption/decryption.
    REST Web Services for Tomcat Server
    Applicable only to a conventional configuration type.
    Specifies the REST Web Services configures for the server. REST Web Services enables you to configure the web UI for CA SDM to be able to communicate with external world. Using the CA SDM web UI, you can add the processes only for secondary servers. After you have added the process through the web UI, enable the specific option during the CA SDM configuration. For more information about enabling the processes, see the Server Configuration Online Help.
    TNG Converter
    You can add a TNG converter to any one of the servers running on the Windows platform. You can add the TNG converter to the following servers:
    Conventional: Primary server, secondary server.
    Advanced Availability: Application server.
    If the Daemon Manager manages the TNG converter, it is started and stopped with the other daemons. If you want the TNG converter to catch events after the CA SDM daemons are shut down, start and stop the TNG converter service.
    UNI Converter
    Specifies the UNI converter that is configured to respond to UNIX events. These events can be filtered and configured to create tickets and trigger other work in the Service Desk. You can add UNI Converter to any one of the servers running on the UNIX platform. You can add the UNI converter to the following servers:
    Conventional: Primary server, secondary server.
    Advanced Availability: Application server.
    Visualizer Tomcat Server
    Applicable only to a conventional configuration type.
    Specifies the visualizer that is configured for the server.
    You can configure visualizer on a CA SDM server to use web services. Using the CA SDM web UI, you can add the processes only for secondary servers. After you have added the process through the web UI, enable the specific option during the CA SDM configuration. For more information about enabling the processes, see the Server Configuration Online Help.
    You can configure only one Visualizer Tomcat Server on a Secondary Server.
    Hostname
    Specifies the server that hosts the process you added. You can click the Search button to look up for the servers.
    Record Status
    Specifies whether the process you added is active or inactive.
  6. Click Save.
  7. The process that you added are displayed in the Additional Process List page.
Additional Processes
Depending on your configuration type, you can configure the following extra processes for the CA SDM servers:
Processes
Configuration details
Knowledge Daemons
Login User Authentication
LDAP Virtual DB
Applicable only to the conventional configuration.
CA SDM configures these daemons by default on the primary server. You cannot delete the daemons but can move the daemons to a secondary server by changing the host name.
Repository daemons
REST Web Services for Tomcat Server
Visualizer
Applicable only to the conventional configuration.
Using the CA SDM web UI, you can add these processes only for secondary servers. After you have added the process through the web UI, enable the specific option during the CA SDM configuration.
SA Main Server
SA Dedicated Object Server
SA Message Routing Server
SA Socket Proxy Server
Applicable only to the conventional configuration.
Using the CA SDM web UI, you can add the processes only for secondary servers. After you have added the process through the web UI, enable the specific option during the CA SDM configuration.  You can only add one support automation process for each secondary server.
TNG converter
UNI Converter
Depending on the operating system, you can add the processes to the following servers:
Conventional: Primary server, secondary server.
Advanced Availability: Application server.
Current Locks
Current Locks let you view and release locks on any object. During normal operations, the system locks objects while users work with data. If there is a system failure, you can free objects for future updates. Because the initial locks default to 5 (five) minutes, you unlock the objects when another user needs the same data.
View Current Object Locks
You can view a snapshot of currently locked objects.
Follow these steps:
  1. On the Administration tab, select System, Current Locks.
    The Current Locks page lists the following information about object locks:
    • Lock
      Process that requested the lock.
    • Name
      The lock name. If the lock is related to a ticket, the lock name can reflect the ticket number.
    • Table Name
      Location of the locked object.
    • Object Name
      The Majic object.
    • Lock Owner
      The table user.
    • Locked Since
      Date and time of the object lock.
    • Process
      Process that initiated the lock.
  2. Refresh the browser.
    The Current Locks page shows the most recent object locks.
Unlock Objects
You can review and release object locks to allow other users to access the object.
Follow these steps:
  1. On the Administration tab, select System, Current Locks.
    The Current Locks page shows a list of object locks.
  2. Refresh the browser.
    The Current Locks page shows the most recent object locks.
  3. Right click the row.
    A Delete Lock menu appears.
  4. Click Delete Lock.
    A confirmation message appears.
  5. Click OK.
    The Current Locks page updates and a message notifies you that the object is free.