Retry Mechanism for CA SDM and CA Process Automation Workflow Options

CA Process Automation Workflows can be attached to CA SDM tickets (for example,Change Orders) through CA SDM Events and Macros. The attached events are triggered by CA SDM at the specified retry interval duration. During retry, if the CA Process Automation is unavailable, the attached event is marked as Unknown and the process is not executed. CA SDM retry mechanism automatically re-triggers the attached Unknown events when CA Process Automation is available.
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CA Process Automation Workflows can be attached to CA SDM tickets (for example,Change Orders) through CA SDM Events and Macros. The attached events are triggered by CA SDM at the specified retry interval duration. During retry, if the CA Process Automation is unavailable, the attached event is marked as
Unknown
and the process is not executed. CA SDM retry mechanism automatically re-triggers the attached
Unknown
events when CA Process Automation is available.
CA SDM administrators can enable the retry mechanism by installing additional options in the CA Process Automation Workflow Options Manager. For more information, see Options Manager, CA Process Automation Workflow Options.
  • caextwf_retry_count
    : Default value is 3 and  can be set in the range [1 – 20].
  • caextwf_retry_interval
    : Default minimum value is set as 10 minutes in the range [10-999].
This feature can be disabled by uninstalling these options. Restart CA SDM services after installing or uninstalling these options.
How the CA SDM Retry Mechanism Works
Install the Options Manager options (caextwf_retry_count and caextwf_retry_interval) and restart the CA SDM services. The retry mechanism for a failed event checks if the CA Process Automation services are up and running during the specified time interval in the Options Manager value (default value of 10 minutes). If CA Process Automation Manager services are available, the CA SDM retry mechanism checks for any attached events that are in
Unknown
status. CA SDM triggers such events at the specified time.
The retry mechanism checks for
Unknown
status events for a maximum count value which is equal to Options Manager
caextwf_retry_count
value. This event is not re-triggered once it reaches the maximum retry count value.
For more information, see Options Manager, CA Process Automation Manager Workflow Options.