Manage CA Service Catalog Featured Offerings

After integrating CA Service Desk Manager and CA Service Catalog, you can administer the CA Service Catalog featured offerings and requests to appear on Service Point. The CA Service Catalog offerings are tenant specific.
casm173
You can now manage CA Service Catalog featured offerings and requests in Service Point. CA Service Catalog offerings are tenant specific.
It is recommended to avoid using page size attribute for the Select component in CA Service Catalog Form designer, when the same form needs to be rendered in Service Point.
Ensure that you have taken into consideration the mapping between Business Unit(s) and Tenants in your environment. Common tenant administration or multi-tenant administration allows administrators to use a single administration tool to simultaneously create and maintain business units (tenants) for multiple products, including CA Service Catalog and CA Service Desk Manager.
Perform the following steps:
  1. Log in to CA SDM as an administrator.
  2. Navigate to
    Administration
    , select
    xFlow Interface
    ,
    Service Point
    , and
    Configurations
    .
  3. Select a configuration from the configuration list, and click
    Edit.
  4. From the
    Catalog
    drop-down list, select
    YES
    to show or
    NO
    to disable/enable the catalog featured offerings and requests in Service Point. 
  5. Click
    Save
    .
CA Service Catalog Clustered Environment Considerations
If CA Service Catalog is clustered in your environment, and you want to use the load balancer to communicate to a Catalog instance in Service Point.
Service Point depends on CA SDM Options Manager (
Administration, CA Service Catalog, casc_endpoint
) for displaying Catalog Featured Offerings in Service Point. But in case, CA Service Catalog is clustered and you want Service Point to point to any other Catalog server or load balancer, you can override this option using the CA SDM
Administration
,
xFlow Interface
,
General,
casc_endpoint
key
Follow these steps:
  1. Login to CA SDM as an administrator.
  2. Navigate to
    Administration
    , select
    xFlow Interface
    ,
    General.
  3. Search for the Configuration Key
    casc_endpoint.
    This configuration key is set to Inactive state by default.
  4. Select the configuration key, and click
    Edit
    .
  5. Modify the configuration Value and point to the Catalog Cluster URL and set to
    Active
    state.
After configuring Service Point, if you encounter some issues, for example, if you are not able to search for Catalog Featured Offerings in Service Point and other such issues, see Troubleshooting Service Point.