Configuring CA Asset Portfolio Management

This section contains the following articles:
casm173
This section contains the following articles:
Any “modifications” or “adaptions” or “configurations” that are done administratively through the interface (web browser, command-line, Web Screen Painter) are “supported”, meaning Broadcom Support can assist with basic suggestions and trouble-shooting.  Broadcom Support does not perform configuration or customization changes for the customer, they are the customer’s responsibility.  For example, adding a field to a table and putting the field on a form through Web Screen Painter is a fully supported “modification”.  Another example, installing or uninstalling a feature through the Options Manager administration is a fully supported “configuration”.
Anything to do with SPEL code, Java scripting (or any language scripting), or a customer-specific change to the underlying base code-line (done by Broadcom Services or a Partner), is not supported by Broadcom Support.   The customer can do these things, but the customer is responsible for the support, maintenance, and troubleshooting when things go wrong.  If such “customizations” affect expected OOTB (Out-of-the-Box) behavior, Broadcom Support will ask the customer to remove the customizations and see if the behavior persists.