CA Service Management - 17.3

PDF
17.3 17.2 17.1 14.1
Portugues Deutsch Español Français Italian Japanese English

Add a Custom Time Zone

You select the time zone for a business unit when you create or edit it. The time zone selection determines the date and time settings for the business unit, including the following components: the Scheduler, outage calendars, and business hours, date and time fields in forms, and the availability dates for services. You can also select a time zone for conditions in policies. CA Service Catalog supplies several predefined time zones that you can use in these settings. You can add a custom time zone.
casm173
You select the time zone for a business unit when you create or edit it. The time zone selection determines the date and time settings for the business unit, including the following components: the Scheduler, outage calendars, and business hours, date and time fields in forms, and the availability dates for services. You can also select a time zone for conditions in policies. CA Service Catalog supplies several predefined time zones that you can use in these settings. You can add a custom time zone.
Follow these steps:
  1. Verify that you have set up the filestore.
  2. Copy the appropriate sharedxml.xml file for the language of your system to the filestore. For example, for English, copy the file USM_HOME%\view\webapps\usm\locale\icusen\sharedxml.xml to the filestore.
  3. Edit the sharedxml.xml file in the filestore using a text editor. Locate the <timezones> tag and the existing time zone entries under it.
  4. Enter the custom time zone under the existing entries. Use the format that is shown in the following example:
    <t53>
        <id>GMT-06:00 America/North_Dakota/Center</id>
        <text>(GMT-06:00) Central Time (US&amp;Canada)</text>
</t53>
  5. Verify that the new custom time zone is implemented, as follows:
    • Edit a business unit and verify that the available time zones include the new custom time zone.
    • Set the business unit to this time zone. Verify that the time zone is used in affected components.
    • Verify that this time zone works accurately in conditions in policies, if applicable.
    If You have implemented CA Service Catalog in multiple languages, repeat steps 2 through 5 for all other languages.
You have added a custom time zone.