CA Service Management - 17.3

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17.3 17.2 17.1 14.1
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Customize the Online Help

Service delivery administrators can optionally replace the predefined online help with custom online help, for some or all roles. Here, the predefined online help refers to the  Wiki. Custom online help appears instead of the predefined online help when users with the specified roles click the Help button.
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Service delivery administrators can optionally replace the predefined online help with custom online help, for some or all roles. Here, the predefined online help refers to the
CA Service Management
 Wiki
. Custom online help appears instead of the predefined online help when users with the specified roles click the
Help
 button.
If the user selects Administration, Tools, Links,
CA Service Management
 Wiki, the predefined online help
always
appears. Customization for online help does not affect the menu selection that appears when users click the
Help
 button.
Follow these steps:
  1. Create your custom online help file files and copy them to the USM_HOME\filestore\custom\help\
    <
    language
    >
     folder.
    • language
      Specifies the language of the operating system on which you installed CA Service Catalog. For example, specify en_US for U.S. English or ja_JP for Japanese.
      For example, the file location for your custom English help files must be USM_HOME\filestore\custom\help\en_US folder.
    The folder must include an index.html file that, when clicked, opens the custom online help.
  2. Click
    Administration
    ,
    Configuration
    ,
    Filestore
    .
  3. Select the option that is named
    Enable Custom Help
    .
  4. Specify the roles that must see the custom help rather than the predefined online help.
  5. Restart Catalog Component.
  6. Verify that CA Service Catalog functions as expected when users with the specified roles click the
    Help
     button:
    • If applicable, the custom online help opens instead of the predefined online help.
    • If the index.html file does
      not
      exist in the USM_HOME\filestore\custom\help\
      <
      language
      > folder, the index.html file in the USM_HOME\filestore\custom\help\default folder runs. The predefined online help opens.
    • If the custom online help is disabled, the predefined online help opens.