Modify the Typefaces Available for Notes in Requests

Users can add notes to requests by accessing the Request Details page and clicking Add in the Notes section. The Add Notes dialog appears and presents several type faces and type sizes as options. For these notes, the default typeface is Arial, and the default type size is 8-point. In addition, users can apply several formatting and highlighting options to these notes.
casm173
Users can add notes to requests by accessing the Request Details page and clicking Add in the Notes section. The Add Notes dialog appears and presents several type faces and type sizes as options. For these notes, the default typeface is Arial, and the default type size is 8-point. In addition, users can apply several formatting and highlighting options to these notes.
By default, all supported type faces are enabled. The Add Notes dialog displays all type faces listed in the <fonts> section of requestshared.xml file. Administrators can optionally limit or expand the typefaces that appear to users in the drop-down list of the dialog.
Users can select a typeface in the drop-down that the local computer being used to display or print the request does not support. In that case, the typeface changes to the default typeface, Arial.
Follow these steps:
  1. Open the requestshared.xml file and move to the <fonts> section of the file.
  2. Leave the type faces that you want to be available to users for notes in request. Comment out the type faces that you do not want to appear in the dialog.
    Comment the lines whose font you want to exclude from the Add Notes dialog.
    For example, to comment out the Courier New and Bookman Old Style type faces, modify their lines as follows:
    <!--<courier_new>Courier New</courier_new>--> <!--<bookman_old_style>Bookman Old Style</bookman_old_style>-->
  3. Add a new typeface to the list that appears in the drop-down list in the dialog: Enter a new line and specify the new typeface. Use the following convention: If the font name is X Y, use the format <x_y>X Y</x_y>.
    For example, to add a typeface, "my company font", add the following line to the <fonts> section:
    <my_company_font>my company font</my_company_font>
    The fonts that you added become available to users for notes in requests.
  4. Save and close the requestshared.xml file.
  5. Verify that the local computer being used to display or print the request supports the font.
  6. Verify your changes by adding a note to a request and reviewing the available typefaces.
You have modified the typefaces available to users for notes in requests.