Modify the User and Service Approval Level List

Each user is assigned an approval level, in its user profile. Each service that requires approval is also assigned an approval level, in its service definition.
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Each user is assigned an approval level, in its user profile. Each service that requires approval is also assigned an approval level, in its service definition.
When a service uses the “System approval process,” the approver requires an approval level equal to or greater than the approval level of the service. Otherwise, the approver cannot approve or reject the service.
The approval level values are maintained in a file named approval_shared.xml. This file can be different based on the language that is chosen for the system. The file is located in a different folder for each language. For example, for English (icusen), the approval_shared.xml file is located in the USM_HOME\view\webapps\usm\locale\icusen folder.
You maintain the approval levels for users and services in a file named approval_shared.xml. You can add or change the values in this file to meet the needs of your organization.
After you add an approval level to the file, do not remove it.
Follow these steps:
  1. Edit the appropriate approval_shared.xml file for the language of your system, using an editor, such as Notepad. For example, for English, edit the approval_shared.xml file in the USM_HOME%\view\webapps\usm\locale\icusen folder. 
  2. Add a line for the approval level that you want to add. Select an unused numeric value for the approval level you are adding.
  3. (Optional) Update an existing name or value in the file.
  4. Save the approval_shared.xml file.
  5. Verify that the new approval level appears as an option when you edit user profiles and service definitions on the product interface.
You have maintained the approval levels for users and services.
Example: Add a New Approval Level
This example illustrates a new approval level added to approval_shared.xml file. The name of the level is Director. The approval level value is 60.
<?xml version="1.0" encoding="UTF-8"?> <shared> <approval_level> <option value='0'>Level 0</option> <option value='10'>Level 10</option> <option value='20'>Level 20</option> <option value='30'>Level 30</option> <option value='40'>Level 40</option> <option value='50'>Level 50</option> <option value='60'>Director</option> </approval_level> </shared>