Installing Web Screen Painter

Web Screen Painter helps you to modify the CA Service Desk Manager schema and web interface. We recommend you to install the Web Screen Painter on a different server from where you have installed CA Service Desk Manager.
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Web Screen Painter helps you to modify the CA Service Desk Manager schema and web interface. We recommend you to install the Web Screen Painter on a different server from where you have installed CA Service Desk Manager.
Perform the following steps:
  1. Log in to the server. The following CA SDM configuration applies:
    • Primary or secondary server or any remote computer, if you have installed CA SDM with Conventional Configuration.
    • Background server, if you have installed CA SDM with Advanced availability.
      Web Screen Painter can only run on the background server. The Web Screen Painter installer does not stop you from installing it on any other server in the Advanced Availability configuration. For example, if you install the Web Screen Painter on a server other than the background server, it prevents you from running on a standalone, or on the standby server and application server. The Web Screen Painter shortcuts appear on the Start menu and but on clicking the shortcut, an error message is displayed.
  2. Launch the installer.
  3. Select CA Web Screen Painter for Service Desk Manager.
  4. Follow the on-screen instructions to complete the Web Screen Painter installation.
    Web Screen Painter is installed.
    In a Web Screen Painter preview session in test mode, search filters are ignored on new tables that are not published.