Relationship and Service Mapping

This topic includes the following information about Relationship and Service Mapping for CA CMDB and CA Configuration Automation integration:
casm173
This topic includes the following information about Relationship and Service Mapping for CA CMDB and CA Configuration Automation integration:
Supported CIs and Relationships
The ServiceDeskManagerConnector_policy.xml and ServiceDeskManager_policySB.xml files contain complete mapping information of the CI and CI relationship data for the integration.
The following table lists the Relationship mapping for the integration:
Parent
Relationship Type
Child Type
CMDB Support?
Service
Yes
IsHostedBy
ComputerSystem
Yes
HasDetail
ComplianceStatus
No
HasContact
Person
Yes
ComputerSystem
Yes
IsHostFor
ProvisionedSoftware
Yes
IsHostFor
ComputerSystem
Yes
IsManagerFor
ComputerSystem
Yes
HasDetail
ComplianceStatus
No
HasContact
Person
Yes
HasDetail
IPConfig
No
IsComposedOf
Port
Yes
IsComposedOf
OperatingSystem
Yes
IsComposedOf
RunningHardware
Yes
IsComposedOf
Memory
No
IsComposedOf
MediaDrive
Yes
IsComposedOf
Processor
No
ProvisionedSoftware
Yes
HasAccessTo
ComputerSystem
Yes
HasRequirementFor
ComputerSystem
Yes
Compliance Status
No
Location
Yes
IsLocationFor
ComputerSystem
Yes
IsLocationFor
Router
Yes
IsLocationFor
Service
Yes
VirtualSystem
Yes
Router
Yes
Port
Yes
HasDetail
IPConfig
No
Cluster
Yes
HasMember
ComputerSystem
Yes
MediaDrive
Yes
IsHostFor
File
Yes
Application
Yes
HasRequirementFor
Port
Yes
IsConnectedTo
Port
Yes
IsConnectedTo
Application
Yes
BackgroundProcess
No
HasRequirementFor
Port
No
IsConnectedTo
BackgroundProcess
No
RunningHardware
Yes
Memory
No
OperatingSystem
Yes
Processor
No
DiskPartition
No
File
Yes
IPConfig
No
BinaryRelationship
Yes
ApplicationServer
Yes
DatabaseInstance
Yes
GenericIPDevice
Yes
InterfaceCard
Yes
Printer
Yes
Switch
Yes
Person
Yes
OrganizationEntity
Yes
Incident
Supported (Only Outbound)
IsImpactedBy
(Any Supported CMDB CI)
Supported (Only Outbound)
Problem
Supported (Only Outbound)
IsImpactedBy
(Any Supported CMDB CI)
Supported (Only Outbound)
Request
Supported (Only Outbound)
IsImpactedBy
(Any Supported CMDB CI)
Supported (Only Outbound)
ChangeOrder
Supported (Only Outbound)
IsImpactedBy
(Any Supported CMDB CI)
Supported (Only Outbound)
Service Mapping
The following table lists the mapping for the Services:
Services (
CA Configuration Automation
)
CA Configuration Automation
Schema
[acm_svc]
USM:Service
CA SDM Business Service
service uuid
svc_uuid
MdrElementID
nr.persid (Outbound)
service name
svc_name
ServiceName
nr.name
description
descr
Description
nr.description
created by
created_by
CreationUserName
nr.creation_user (SREL cnt.user_name)
creation time
creation_tm
CreationTimestamp
nr.creation_date
business process
business_process
usm-core2:BusinessRelevance
Note:
All CIs contain this field, not only for USM:Service
nr.service_goal
modification time
modification_tm
LastModTimestamp
nr.last_mod
Launch-in-context URL
[acm_svc].svc_name
UrlParams
nr
Note:
This integration only uses the CA SDM object factory for backward compatibility with SSA/Catalyst 2.5.
N/A
N/A
ServiceVersion
serx.version or entservx.version
N/A
N/A
AccessedViaTCPPort
N/A
N/A
N/A
BusinessRisk
entservx.business_risk or servx.business_risk
N/A
N/A
ImpactDescription
entservx.business_impact or serx.business_impact
N/A
N/A
AvailabilityStart
entservx.availability_start or serx.availability start
N/A
N/A
AvailabilityEnd
entservx.availability_start or serx.availability start
N/A
N/A
usm-core2: CommonlyKnownNames
nr.asset_num
N/A
N/A
ServiceCapabilities
nr.class
Note: For Services, you can also use Alt CI Id
N/A
N/A
ServiceLifecycleState
entservx.lifecycle_state