Upgrading to CA Service Desk Manager 17.3
Review and perform the following upgrade tasks as per your environment requirement:
Ensure to review the upgrade tasks before upgrading on a production or test system.
Before you start upgrading to CA Service Desk Manager 17.3, for Oracle Database, ensure that the Oracle PATH environment variable refers to 32-bit oracle client first, and then, to 64-bit Oracle client. To change the sequence, navigate to Environment Variables, System Variables, Path, Edit.
For more information, see the following topics: