IT Service Management Access Rights

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You require the following IT service management access rights to work with this category:
3
Service Access Rights
Before you begin working with services, you must have the necessary access rights. If you require access to additional modules, contact your 
Clarity PPM
 administrator. The following access rights are available to access, view, or edit services:
  • Service - Approve All
    Allows resource to approve all instances of this object type.
    Type:
    Global
  • Service - Create
    Lets the resource create service. This access right includes the right to navigate to the service pages.
    Type:
    Global
  • Service - Edit
    Lets the resource edit only selected service. Includes the ability to delete the service.
    Type:
    Instance
  • Service - Edit - All
    Lets the user edit all Services. Includes the ability to delete Services, and the Service - View - All access right.
    Type:
    Global
  • Service - Edit Access Rights
    Allows resource to edit only selected service access rights.
    Type:
    Instance
  • Service - Edit Access Rights - All
    Lets the user edit the access rights for all Services. Does not include the Service - Navigate or Service - View access rights.
    Type:
    Global
  • Service - Edit Allocation Information
    Allows resource to edit chargeback rules only for selected service.
    Type:
    Instance
  • Service - Edit Chargebacks Information
    Allows user to edit chargeback rules for service.
    Type:
    Instance
  • Service - Edit Chargebacks Information All
    Allows user to edit chargeback rules for service.
    Type:
    Global
  • Service - Modify Baseline
    Allows resource to baseline only selected service. The access right requires to be granted with the Service - Edit access right.
    Type:
    Instance
  • Service Investment - Modify Baseline - All
    Lets the resource baseline all services. The access right requires to be granted with the
    Service - Edit - All access right
    Type:
    Global
  • Service - Navigate
    Lets the user navigate to Service pages. The user requires additional access rights to view individual Services.
    Type:
    Global
  • Service - Reverse Charges
    Allows resource to reverse charges only for selected service.
    Type:
    Instance
  • Service - View
    Lets the resource view only the selected service.
    Type:
    Instance
  • Service - View - All
    Lets the user view all Services. Includes the Service - Navigate access right.
    Type:
    Global
  • Service - View Allocations
    Allows resource to view allocations only for selected service.
    Type:
    Instance
  • Service - View Allocations - All
    Allows resource to access chargebacks for all services.
    Type:
    Global
  • Service - View Chargebacks Information
    Allows user to view chargeback rules for service.
    Type:
    Instance
  • Service - View Chargebacks Information All
    Allows user to view chargeback rules for service.
    Type:
    Global
  • Service Investment - Modify Baseline - All
    Allows a resource to baseline all service investments. The access right also allows a resource to view the general properties and processes for service investments.
    Type:
    Global
Customer Department Manager Access Rights
The following access rights are required for a Customer Department Manager:
  • Department - Edit
    Lets the user edit and delete specific departments.
    Includes:
    Department - View
    access right
    Requires:
    Department - Navigate
    right
    Type
    : Instance
  • Department - Navigate
    Lets the user navigate to department pages.
    Requires:
    Department - View - All
     right
    Type
    : Global
  • Department - View Chargeback Information
    Lets the user view invoices and recovery statements of specific departments.
    Type
    : Instance
  • Ideas - Create
    Allows you to create instances of the idea object. The right includes the Ideas - Navigate access.
    Type
    : Global
  • Ideas - Navigate
    Lets the user navigate to the Ideas pages to include the right to view the Ideas link.
    Type
    : Global
  • Page Viewer - All
    Lets the user view any configured portlet page. Before the users can view them, link the portlet pages to a menu. The user requires the rights to navigate the menu. For example, if a page links to the Administration menu, the users require the
    Administration - Access
    right.
    Type:
    Global
  • Portlet Viewer - All
    Lets you view and add stock portlets to portlet pages. The right helps add a stock portlet to a personal dashboard.
    Type:
    Global
  • Resource - Approve Ideas - All
    Lets the user approve Ideas for all Resources. Includes the
    Resource - Edit Ideas - All
    access right.
    Type
    : Global
  • Service - Edit
    Lets the resource edit only selected service. Includes the ability to delete the service.
    Type:
    Instance
  • Service - View
    Lets the resource view only the selected service.
    Type:
    Instance
IT Manager Access Rights
The following instance-level access rights are required for an IT Manager:
  • Department - Edit
    Lets the user edit and delete specific departments.
    Includes:
    Department - View
    access right
    Requires:
    Department - Navigate
    right
    Type
    : Instance
  • Department - Navigate
    Lets the user navigate to department pages.
    Requires:
    Department - View - All
     right
    Type
    : Global
  • Department - View Chargeback Information
    Lets the user view invoices and recovery statements of specific departments.
    Type
    : Instance
  • Ideas - Navigate
    Lets the user navigate to the Ideas pages to include the right to view the Ideas link.
    Type
    : Global
  • Page Viewer - All
    Lets the user view any configured portlet page. Before the users can view them, link the portlet pages to a menu. The user requires the rights to navigate the menu. For example, if a page links to the Administration menu, the users require the
    Administration - Access
    right.
    Type:
    Global
  • Portlet Viewer - All
    Lets you view and add stock portlets to portlet pages. The right helps add a stock portlet to a personal dashboard.
    Type:
    Global
  • Service - Create
    Lets the resource create service. This access right includes the right to navigate to the service pages.
    Type:
    Global
  • Service - Edit - All
    Lets the user edit all Services. Includes the ability to delete Services, and the Service - View - All access right.
    Type:
    Global
  • Service - Edit Access Rights - All
    Lets the user edit the access rights for all Services. Does not include the Service - Navigate or Service - View access rights.
    Type:
    Global
  • Service - Navigate
    Lets the user navigate to Service pages. The user requires additional access rights to view individual Services.
    Type:
    Global
  • Service - View - All
    Lets the user view all Services. Includes the Service - Navigate access right.
    Type:
    Global
  • Service Investment - Modify Baseline - All
    Allows a resource to baseline all service investments. The access right also allows a resource to view the general properties and processes for service investments.
    Type:
    Global
Service Manager Access Rights
The following access rights are required for a Service Manager:
  • Timesheets - Navigate
    Allows you to navigate to timesheet pages.
    Type
    : Global
  • Department - View
    Allows users to view specific departments.
    Requires:
    Department - Navigate
    right
    Type:
    Instance
  • Department - View Chargeback Information
    Lets the user view invoices and recovery statements of specific departments.
    Type
    : Instance
  • Page Viewer - All
    Lets the user view any configured portlet page. Before the users can view them, link the portlet pages to a menu. The user requires the rights to navigate the menu. For example, if a page links to the Administration menu, the users require the
    Administration - Access
    right.
    Type:
    Global
  • Portlet Viewer - All
    Lets you view and add stock portlets to portlet pages. The right helps add a stock portlet to a personal dashboard.
    Type:
    Global
  • Service - Edit
    Lets the resource edit only selected service. Includes the ability to delete the service.
    Type:
    Instance
  • Service - Navigate
    Lets the user navigate to Service pages. The user requires additional access rights to view individual Services.
    Type:
    Global
  • Service - View
    Lets the resource view only the selected service.
    Type:
    Instance
Provider Department Manager Access Rights
The following access rights are required for a Provider Department Manager:
  • Department - Edit
    Lets the user edit and delete specific departments.
    Includes:
    Department - View
    access right
    Requires:
    Department - Navigate
    right
    Type
    : Instance
  • Department - Navigate
    Lets the user navigate to department pages.
    Requires:
    Department - View - All
     right
    Type
    : Global
  • Department - View Chargeback Information
    Lets the user view invoices and recovery statements of specific departments.
    Type
    : Instance
  • Page Viewer - All
    Lets the user view any configured portlet page. Before the users can view them, link the portlet pages to a menu. The user requires the rights to navigate the menu. For example, if a page links to the Administration menu, the users require the
    Administration - Access
    right.
    Type:
    Global
  • Portlet Viewer - All
    Lets you view and add stock portlets to portlet pages. The right helps add a stock portlet to a personal dashboard.
    Type:
    Global
  • Service - Edit
    Lets the resource edit only selected service. Includes the ability to delete the service.
    Type:
    Instance
  • Service - Navigate
    Lets the user navigate to Service pages. The user requires additional access rights to view individual Services.
    Type:
    Global
  • Service - View
    Lets the resource view only the selected service.
    Type:
    Instance