2

Formerly known as product architecture stack (PAS) requirements.

See

Clarity

Architecture and Sizing Recommendations

in

Installing and Upgrading

. The following table specifies the minimum supported 64-bit operating system (OS) versions for

Clarity

application and background servers.

Clarity

is supported on any localized version of the supported operating systems. Only the patches, service packs, and updates for the specified versions are also supported.

Certified
platforms are fully tested and supported.
Compatible
platforms are partially tested, tested in prior releases, or noted as a downstream compatible distribution.

Operating System	Minimum Version	Support Type
Microsoft Windows Server	Windows Server 2019	Compatible
	2016 Standard or Datacenter	Certified
	2012 or 2012 R2 Standard or Datacenter	Compatible
Red Hat Enterprise Linux 64-bit	7u6	Certified
Oracle Enterprise Linux (OEL)	7u6	Compatible
CentOS	7u6	Compatible
SUSE Linux Enterprise Server 64-bit (SLES)	12 SP1 or 15.0	Compatible

*Both are supported. The next official release of SUSE Linux Enterprise Server jumped from 12.0 to 15.0 in 2018. The following table specifies the supported components for this release of

Clarity

.

Component	Version
Virtualization (1)	See Support Statement for Virtualization.
Database (1)	Oracle Standard/Enterprise Edition 19c or higher patch level Oracle 19c multi-tenant Oracle Standard/Enterprise Edition12.2.0.1.x or higher patch level PostgreSQL 11.5 (Clarity Saas GCP) Linux : Database RUR 12.2.0.1.171017 patch 26518812 (supersedes patch 22502456 PSU 12.2.0.1) or higher Windows : 32-bit and x86-64 BP 12.2.0.1.171017 patch 26758841 (supersedes patch 22839608 Windows DB Bundle 12.2.0.1) or higher Microsoft SQL Server 2017 Microsoft SQL Server 2017 Enterprise (CU-21) (Full Mode) Microsoft SQL Server 2016 Enterprise Edition: Service Pack 2 or higher (higher is associated with service pack) You might also need to upgrade to a temporary intermediary release of Clarity before you can upgrade your database. See the sample scenarios in Upgrade Enhancements in the Change Impact and Upgrade Guide.
Database Interface	Clarity DataDirect Type 6.0 Drivers for Oracle and SQL Server (included in the Clarity distribution media)
Java	AdoptOpenJDK 11.0.9.1+1
Application Server (2)	Apache Tomcat 8.5.59 or higher patch level (64-bit)
Report Server (3)	JasperReports Server 7.1 available exclusively as CA Business Intelligence Jaspersoft Reports Server 7.1 for Clarity
Mail Server	Any SMTP/IMAPI/POP3 mail server can be used. Clarity does not explicitly support any one vendor.

Table Notes:

Databases can be run on any vendor-supported platform. Production databases are only supported on virtualized architectures that are supported by Oracle and Microsoft product architecture stacks. Customers who use architecture platforms that are not specified by Oracle or Microsoft have limited support.

Clarity

Support determines which problems on an unsupported platform are repeatable on a supported platform and which problems are already defined as known problems.

Oracle Real Application Cluster (RAC), Oracle encryption, and multi-tenancy are supported.
Where (x) represents the patch level supported. (For example, say the product supports 12.1.0.2.x. A new 12.1.0.2.3 version is supported; however, 12.1.0.3 is a new release and is
not
inherently supported).
SQL Server Named Instances is supported. SQL Server Clustering is supported with manual intervention after a database failure to restart failed background processes. Microsoft SQL Server
Always On
mode is not supported.
Any Microsoft SQL Server deployment that expands beyond 10,000 users must be approved. Due to Microsoft SQL Server online transaction processing (OLTP) scale limitations with products like
Clarity
, we recommend Oracle.
Customers in large high-throughput environments with virtualized architectures might observe possible performance issues. For better performance in virtual environments, use RHEL or OEL.
Starting with database 12.2.0.1, Oracle changed their patch model from Patch Set Updates (PSU) and Proactive Bundle Patches (BP) to Release Updates (RU) and Release Update Revisions (RUR).

2.

Clarity

is supported on any localized version of the supported application servers. 3.

Clarity

does not support Jaspersoft Flash charts. Jaspersoft Enterprise includes OLAP server but

Clarity

does not support OLAP server. The following table specifies the third-party software that is licensed and shipped with

Clarity

. The following software is included on the

Clarity

Install Media, DVD Master that is available in the Support Download Center.

Component	Notes
Java	AdoptOpenJDK for all supported operating systems.
Application Server	Apache Tomcat for all supported operating systems.
Report Server	JasperReports Server 7.1.3 and Jaspersoft Server 7.8

The following table specifies the minimum supported OS for application and background servers running the Jaspersoft report server software.

Certified
platforms are fully tested and supported.
Compatible
platforms are partially tested, tested in prior releases, or noted as a downstream compatible distribution.

OS	Version	Support Type
Windows Server 64-bit	Windows Server 2019	Compatible
	2016 Standard or Datacenter	Certified
	2012 Standard or Datacenter	Certified
	2012 R2 Standard or Datacenter	Compatible
Red Hat (RHEL) 64-bit	7u6	Certified
	6u10	Compatible
Oracle Enterprise Linux (OEL) 64-bit	7u6	Compatible
CentOS 64-bit	7u6	Compatible
SUSE Linux Enterprise Server 64–bit	12 SP1 or 15.0*	Compatible

*Both are supported. The next official release of SUSE Linux Enterprise Server jumped from 12.0 to 15.0 in 2018. We support only the listed versions and configurations of Jaspersoft integrated with

Clarity

.

No other configurations, including Jaspersoft versions and configurations that are supported directly by TIBCO, are supported.
Jaspersoft is supported on localized versions of supported operating systems.
Jaspersoft on RHEL, OEL, CentOS, or SUSE connecting to a Microsoft SQL Server database is not currently supported.
Future patches, service packs, and updates of the listed versions are supported; however, certain updates may no longer be compatible. We cannot guarantee third-party compatibility for future updates.

The following table shows the supported database, Java runtime environment, application server, report server, and mail server for Jaspersoft.

Component	Version
Database (1)	Oracle Standard/Enterprise Edition 19c (Jaspersoft 7.8 only) Oracle Standard/Enterprise Edition12.2.0.1.x or higher patch level (Jaspersoft 7.1 and 7.8) Microsoft SQL Server 2019 (Jaspersoft 7.8 only) Microsoft SQL Server 2017 (Jaspersoft 7.8 only) Microsoft SQL Server 2016 Enterprise Edition: Service Pack 2 or higher (Jaspersoft 7.1 and 7.8) Microsoft SQL Server 2014 Enterprise Edition: Service Pack 2 or higher (Jaspersoft 7.1 and 7.8) PostgreSQL 11.5 (Clarity Saas GCP)
Java Runtime (2)	AdoptOpenJDK 11.0.9.1+1 (Jaspersoft 7.8 only) Oracle Java 8 with JDK 1.8.201
Application Server (3)	Apache  Tomcat 9.0.37 (64-bit) (Jaspersoft 7.8 only) Apache Tomcat 8.5.53 (64-bit)
Report Server (4)	JasperReports Server 7.1.3 JasperReports Server 7.8
Mail Server	Any SMTP mail server can be used. Jaspersoft does not explicitly support any one vendor.

Table Notes:

If you are on the
Clarity SaaS GCP
, then the PostgreSQL database is used. In this scenario, HDP is set-up to use PostgreSQL 11.5.
Databases can be run on any vendor-supported platform. Production databases are only supported on virtualized architectures that are supported by Oracle and Microsoft product architecture stacks. Customers who use architecture platforms that are not specified by Oracle or Microsoft will have limited support. Our Support team determines whether a problem on an unsupported platform is either reproducible on a supported platform or already defined as a known problem.
Future patch levels might work but are
not
inherently supported.
SQL Server
Named Instances
are supported. SQL Server
Clustering
is supported with manual intervention after a database failure to restart failed background processes.
Any Microsoft SQL Server deployment that expands beyond 10,000 reporting users must be approved. Typically, Oracle is a requirement due to scalability limitations associated with Microsoft SQL Server and how it handles OLTP (Online Transaction Processing) products like
Clarity
.
Customers in large high-throughput environments with virtualized architectures might observe possible performance issues. For better performance in virtual environments, use RHEL or OEL.
We recommend running the latest patch level.
Jaspersoft is supported on localized versions of supported application servers. Due to a performance issue with Apache Tomcat 8.5.31 (we observed high CPU and memory utilization during independent tests), we reverted our recommendation to 8.5.30, which yielded better response times.
Clarity
does not support Jaspersoft flash charts. Jaspersoft Enterprise includes OLAP Server but
Clarity
does not support OLAP Server.

The following table specifies the supported software for servers integrating with

Clarity

.

Software	Version
Single Sign-On Server	CA Single Sign-On 12.52 SP01 CR01 CA Single Sign-On 12.51 CR05
LDAP Server	Supports any LDAP v3 compliant directory servers such as CA Directory, Microsoft Active Directory, NetIQ eDirectory, Oracle Internet Directory, and Oracle Directory Server. (We do not support LDAP Active Directory with multiple domains.)
Agile Applications	Rally SaaS Enterprise or Unlimited Enterprise edition is supported only when you purchase Portfolio Manager and only with WSAPI 3.0 or higher. Integrations with on-premise editions of Rally are no longer supported.

The following table specifies the minimum supported software for client computers accessing

Clarity

. All software supports 32-bit or 64-bit architectures unless stated otherwise.

Software	Microsoft Windows	Apple Mac OS	Desktop Linux
OS	Windows 8.1, or 10, all editions	Mac OS X; Release 10.11.2	Any vendor or version with support for browsers listed under the Web Browsers section
Web Browsers	Microsoft Edge 42.17134.1.0 (Windows 10) Internet Explorer  11.0.9600.19431 ( Classic PPM only except when the Phoenix UI theme is applied; IE 11 is not supported with Clarity or Phoenix UI theme) (11) Firefox 86.0 (2) Google Chrome 88.0.4324.192 (2) Microsoft Edge Chromium 83.0.478.54	Safari 14.0.3 (7) Google Chrome 88.0.4324.192 (2) Firefox 86.0 (2)	Google Chrome 88.0.4324.192 (2)
Client Applications (1)	Microsoft Office 365 ProPlus (9) Microsoft Excel 2016 all editions (5) Microsoft PowerPoint 2016 and 2019 all editions (5) Microsoft Project 2016 and 2019 all editions (4) Adobe Acrobat Reader 10 or higher (7) CA Open Workbench 2.1.2 (9)	Adobe Acrobat Reader 10 (8) Microsoft Excel 2016 for Mac Microsoft PowerPoint 2016 for Mac No Microsoft Project support No Open Workbench support	Adobe Acrobat Reader 10 (8) No Excel Export support No Microsoft Project support No Open Workbench support
Client Reporting Tools	Jaspersoft Studio Professional 7.1 with CA JDBC Adapter(3) Jaspersoft 7.9 with CA JDBC Adapter	Jaspersoft Studio Professional 7.1 with CA JDBC Adapter(3) Jaspersoft 7.9 with CA JDBC Adapter	Jaspersoft Studio Professional 7.1 is compatible with Linux but not provided by or supported by CA Jaspersoft 7.9 with CA JDBC Adapter
Third-party SOAP Integration Toolkits	Microsoft Visual Studio 2013 (.NET Framework 4.5.1) or Microsoft Visual Studio 2017 (.NET Framework 4.6)	Not Applicable	Not Applicable

Table Notes

:

Using multiple versions of third-party software concurrently is not supported and can cause out-of-sync and compatibility issues. We support only the versions of third-party software that the vendor supports.
New Firefox, Chrome, and Microsoft Edge releases
might
be supported with minimal testing after being released.
CA JDBC Adapter is required for report developers to connect to the
Clarity
transactional or data warehouse database without a VPN connection.
The Microsoft Project (MSP) interface requires .NET Framework 4.5.1 or higher. MSP support now includes C2R editions/Project Online Client Desktop of 2016 and 2019, and either 32-bit or 64-bit editions. However, MSP Online browser edition is not supported. Note the following other limitations:
Microsoft Project 2016 MSI is only supported with the required Microsoft patches. The C2R edition does not require patches. MSP 2016 MSI requires Microsoft patches. Updated supported patch information is also available from CA Support. It’s recommended to be on the latest Microsoft Project Update found at https://support.microsoft.com.
For
Clarity
project dependency data to export completely to the Predecessors column in MSP with the new driver, verify that that the same language (for example, Spanish) is selected in the OS, MSP application, and the Language Format in the Windows control panel.
Microsoft Office 365 (2016 or newer)/Project Online Client Desktop is supported including the Click-to-Run (C2R) virtualization option. Microsoft Project Online browser-based version of Microsoft Project is not supported.
Support Type of
Compatible
.
To view reports that are exported in PDF format.
The following limitation applies to users of Excel Online. In a
Clarity
list or portlet, you cannot use the Export to Excel (Data Only) option. Office365 and Excel Online cannot read the XLS output file. Users might see the following Excel Online error:
There is something in your workbook that we don't understand
. Use Export to Excel instead of Export to Excel (Data Only). If you require Export to Excel (Data Only), use the Excel client application Save As command to save the file as XLS, XLSX, or CSV and then post to OneDrive or SharePoint. Excel Online can now open the file.
Open Workbench is supported on Windows 10; however, mobile devices, tablets, and hybrid devices such as Surface Pro are not supported due to screen resolution constraints.
Since Release 15.4,
Clarity
no longer supports Microsoft Internet Explorer 11 (IE 11).
Classic PPM
still supports IE 11 for backward compatibility; however,
Classic PPM
with the Phoenix UI theme applied does not support IE 11. Microsoft is only making select security updates to IE 11. To achieve the best performance, we recommend updating to a newer browser such as Firefox, Chrome, or Edge. Microsoft Windows 10 includes Microsoft Edge, a faster, newer, and more productive web browser. Microsoft recommends using Microsoft Edge as your default browser and is only supporting IE11 for backward compatibility. Using the optional Enterprise Mode,
Clarity
customers at organizations that still require IE 11 can use Microsoft Edge as their default browser while also ensuring that legacy applications continue working on IE11. To learn more, contact your IT department and the browser life cycle information provided online by Microsoft.

The following table specifies the mobile operating system (OS) platforms that are supported

exclusively

for the following mobile apps.

	Apple iOS	Google Android OS
Clarity Mobile App 3.0 (2)	13.0 or higher	9 or higher
Clarity Mobile Time Manager App 2.0 (2)	10.3.3 or higher	Not supported
JasperMobile App (3)	Set by TIBCO	Set by TIBCO

Support for iOS 13.0 was added in
Clarity
15.8.
Mobile OS support is only for these named mobile apps. The robust enterprise feature-set of
Clarity
including
Clarity
does not fully support mobile operating systems. However, we are aware of some customers using some of the new features on mobile devices with limited or no support available.
Update your mobile device to the latest supported OS. For example, your mobile tablet might support Android OS 6.0.1 while your phone supports Android OS 8.1. If a new update for iOS or Android OS is available for your device, install it to protect your device with the latest security fixes.
Compatible for use with
Clarity
but not certified or supported by CA (Broadcom); this app is provided by TIBCO, makers of Jaspersoft.

The following add-ins, accelerators, and connector versions are compatible with this release:

Add-in, Accelerator, or Connector	Version
PMO Accelerator	15.9.1
Application Portfolio Management (APM) Add-in	15.9.1
Agile Add-In	15.9.1
Earned Value Manager	End of Life
Accelerator for PRINCE2	End of Life
Accelerator for the PMBOK	End of Life
Accelerator for New Product Development	End of Life
Clarity SaaS Integration Adaptor	End of Life

No changes

Component	Description
Server Java	Updated support for AdoptOpenJDK 11.0.9+1
OS	No changes
Products Included	AdoptOpenJDK 11.0.9+1
Integrated Servers	No changes
Mobile OS for Clarity Mobile Time Manager	No changes
Database Server	No changes
Application Server	Tomcat 8.5.59
Report Server	Jaspersoft 7.1.3
Client Browsers	Updated support for new releases of Firefox, Edge, and Chrome browsers
Client Applications	No changes
Rally (formerly Rally)	No changes

An

internationalized

product is an English language product with an architecture that supports operation on local language versions of the required operating system and required third-party products, and that supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency, and number formats. A

translated

product (sometimes referred to as a

localized

product) is an internationalized product that includes local language support for the user interface of the product and local language default settings for date, time, currency, and number formats.

The English version of

Clarity

is now localized in these six core languages:

French
German
Spanish
Brazilian Portuguese
Italian
Japanese

JasperSoft Advanced Reporting feature is available in English, Simplified Chinese, and the six core languages listed above for

Clarity

.

Jaspersoft Studio is available only in English or Italian.

Clarity

,

Classic PPM

user interface, and online help documentation are available in the following languages:

S.No	Language	Classic PPM	Clarity	Online Help
1	Brazilian Portuguese	yes	yes	yes
2	Catalan	no	no	no
3	Czech	no	no	no
4	Danish	no	no	no
5	Dutch	no	no	no
6	English	yes	yes	yes
7	Finnish	no	no	no
8	French	yes	yes	yes
9	German	yes	yes	yes
10	Hungarian	no	no	no
11	Italian	yes	yes	yes
12	Japanese	yes	yes	yes
13	Korean	no	no	no
14	Norwegian	no	no	no
15	Polish	no	no	no
16	Russian	no	no	no
17	Simplified Chinese	no	no	no
18	Spanish	yes	yes	yes
19	Swedish	no	no	no
20	Traditional Chinese	no	no	no
21	Turkish	no	no	no

The localized online help is a subset of the full English documentation. No login is required to view the public portion of online help for business users. The full documentation set is only available in English and requires that users register and log in to view all content (public and restricted).