Manage Users in ASM

Define users and manage their access rights using permissions and roles. Provide user profiles and roles with access to specific folders and contacts in ASM.
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Define users and manage their access rights using permissions and roles. Provide user-profiles and roles with access to specific folders and contacts in 
DX APP Synthetic Monitor
.
 
 
Understand User Permissions and Roles
Use private permissions to grant user access to resource groups and folders. Effective permissions
 
are the overall permissions that apply to the user or folder. These permissions are calculated based on:
  •  
    Private Permissions 
    - access to a specific folder
  •  
    All Folders
     - access to all folders in the folder hierarchy 
  •  
    User Roles - 
    sets of permissions that can be assigned to multiple users
  • A user can be a member of multiple roles. A role is a group of users that share responsibilities within your organization.
  • Roles and users can also be given permissions on a folder level. Both users and roles can also get access to all monitors, all contacts, or all maintenance windows.
The following examples show how effective permissions are calculated:
  • Example 1: 'Read' access to All monitor folders, 'Full access' to a sub-folder
    The user has 'Read' access to 
    All monitor folders
    . The private permission is set to 'Full access' on a sub-folder.
    Result: 
    The effective permission on the sub-folder
     
    is 'Read'. The user can open monitors from the sub-folder, but cannot edit them.
  • Example 2: 'Read' access to All monitor folders, 'Full access' to a sub-folder, 'Full access' role
    The user has 'Read' access to 
    All monitor folders
     The private permission is set to 'Full access' on a sub-folder. The role enables 'Full access' to the sub-folder.
    Result: 
    The effective permission on the sub-folder
     
    is 'Full access'. The user can edit the monitors in the sub-folders.
Create New User
Follow these steps:
  1. Select 
    Share access
    ,
     Users
     and select
     Create user
    .
    A new user form appears.
  2. Enter the required information in the fields and select 
    Create
    .
    • All fields except 
      Name
       and 
      Email
       are pre-populated from the master account.
    • Sub-accounts (new users) do not have access to the custom reports that the master account can see. These users can have access to 
      Current status
      .
  3. After you create the user, select the following tabs to perform further tasks:
    • Login as user
    • Send activation e-mail again
    • Block/unblock user
    • Reset password
    • Unlock password
You created a user. You can now assign the user to maintenance window folders, Monitor folders, Roles, and alert contact folders.
Assign User to Maintenance Window Folders
Assign a user to maintenance window folders.
 
Follow these steps:
 
  1. On the 
    Users
     page, select a user or select 
    Edit
     to access the user maintenance settings.
  2. Select 
    Maintenance windows
    .
    A list of maintenance windows and folders appears.
  3. To change the privacy permissions for the user, mouse over the folder row and select 
    Edit
    . Select one of the following permissions:
    • Full access
    • Read
    • No access
  4. To assign access to the maintenance window folder within a role, open a maintenance window folder from the list and select 
    Roles
    .
     
    Select one or more roles from the list, mouse over the role row, and select 
    Edit
    . Select one of the following private permissions:
    • Full access
    • Read
    • No access
  5. To assign access to maintenance window for specific users, open a maintenance window folder from the list and select 
    Users
    . Select one or more users from the list, mouse over the user row, and select 
    Edit
    . Select one of the following private permissions:
    •  
      Full access
       
    •  
      Read
       
    •  
      No access
       
Assign User to Monitor Folders
Assign a user to specific Monitor folders. 
 
Follow these steps:
 
  1. Select a user and select 
    Monitor folders
    .
    A list of Monitor folders appears.
  2. (Optional) To create a Monitor folder, go to 
    Monitoring
    Monitors
     and select
     Add Folder
    .
  3. To change the privacy permissions for the role, mouse over the folder row and select 
    Edit
    . Select one of the following permissions:
    • Full access
      Lets the user access and edit Monitors from the folder
    • Read
      Grants the user read-only access to Monitors from the folder
    • Read graphs and logs
      Grants the user read-only access to the graphs and logs from the associated Monitors
    • No access
      Blocks the user from accessing Monitors in the folder
  4. To assign access to a Monitor folder within a role, open a Monitor folder from the list and select 
    Roles
    . Select roles from the list, mouse over the role row, and select 
    Edit
    . Select one of the following private permissions:
    • Full access
       
    • Read
       
    • No access
       
  5. To assign access to a Monitor folder for specific users, select 
    Users
    . Select one or more users from the list, mouse over the user row, and select 
    Edit
    . Select one of the following private permissions:
    • Full access
    • Read
    • No access
Assign User to Role
Assign a user to a role.
Follow these steps:
 
  1. Select a user and select
     Roles
    .
    A list of Roles appears.
  2. To assign the user to a role, select 
    Is member
    .
    You can assign a user to more than one role. Roles can have multiple users who are assigned to them.
Assign User to Alert Contact
Create alert contacts, organize your contacts in folders and groups, and assign users and roles access to these folders.
Follow these steps:
 
  1. Select on a user and select
     Contacts
    .
    A list of contact folders appears.
  2. Select 
    Create Contact 
    to add a new contact.
  3. Select 
    Create Folder
     to organize your contacts in folders.
  4. To assign access to a contact folder within a role, open a contact folder from the list and select 
    Roles
    . Select roles from the list, mouse over the role row, and select 
    Edit
    . Select one of the following private permissions:
    • Full access
       
    • Read
       
    • No access
       
  5. To assign access to a contact folder for specific users, select 
    Users. 
    Select one or more users from the list, mouse over the user row, and select 
    Edit
    . Select one of the following private permissions:
    • Full access
       
    • Read
       
    • No access
       
For more information, see Configure 
DX APP Synthetic Monitor
Create New User Role
Follow these steps:
  1. Go to
     Share access
    ,
     Roles 
    and select 
    Create role
    .
  2. Type a name and select 
    Create
    .
    A new role form appears.
  3. Under 
    Maintenance windows
    , assign maintenance windows to the role by searching and selecting the relevant folders.
  4. To change private permissions to the maintenance window folders, mouse over the folder row and select 
    Edit
    . Select one of the following permissions:
    • Full access
       
    • Read
       
    • No access
       
  5. Under 
    Monitor folders
    , assign Monitor folders by searching and selecting the relevant folders.
  6. To change private permissions to the Monitor folder, mouse over the folder row and select 
    Edit
    . Select one of the following permissions:
    • Full access
    • Read
    • Read graphs and logs
    • No access
  7. Under
     Members
    , organize roles by selecting 
    Is Member
    .
You created a role. You can now assign the role to maintenance window folders, Monitor folders, other roles, and alert contact folders.
Grant and Revoke Administrator Access
To grant or revoke a user administrator access, edit the user and select the 
Grant parent impersonation
 or 
Revoke parent impersonation
 option as required. For more information about administrator access, see KB000120648.