Administrating

Learn how to configure, customize, and maintain CA APM.
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As an administrator, you can set up your APM environment according to the needs of your organization. The administrative configurations enable APM to serve as an effective tool for managing your IT Support needs. The administrator manages the APM application-specific attributes of the organization and the users.1
 
 
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Administrator Functions
The administrator undertakes two broad functions:
  • Initial Setup
  • Post Installation Configuration
By default, an administrator has access to the full suite of features in CA APM. An administrator can access all forms and records.
Initial Setup
First, the initial setup for the organization. This activity includes the following operations:
APM Component
Operation
Further Information
Enterprise Manager (EM)
Download, install, and deploy the Enterprise Manager (EM). 
Team Center/APM Command Center
Configure security for users and groups.
Team Center
Manage access to specific parts of your APM environment.
APM Command Center
Configure APM Command Center.
APM Command Center
Download and deploy agents and extensions.
Note: 
Agents are often deployed by application or server teams that are in a different organizational group than the APM administrator. CA Services and partners can help with this operation.
Team Center/APM Command Center
Upgrade CA APM.
Post Installation Configuration
Further activities happen after APM has been installed, enabled, and configured. This function covers regular administrative updates and changes that depend on the changing needs of the organization. These activities include the following operations:
The configuration requirements of the organization determine the role of the administrator in the post installation activities. CA Services and partners can also help with this configuration.
APM Component
Operation
Further Information
Team Center/APM Command Center
Configure new properties to enable new functionalities.
Team Center
Edit or modify attributes of existing components.
Note: 
Application teams can help with this operation.
Team Center
Analyze and investigate alerts against performance incidents that analysts reported.
Note: 
Application teams can help with this operation.
Team Center
Analyze and manage Experiences Cards in Team Center
Note: 
CA Services and partners can help with this operation.
WebView
Configure alerts in WebView.
Note: 
CA Services and partners can help with this operation.
Customer Experience Manager (CEM)
Add new applications and transactions to be monitored.
Note: 
CA Services and partners can help with this operation.
Administrator Task Calendar
After the APM application is in use, the administrator undertakes regular administrative updates and changes depending on the changing needs of the organization. This activity includes the following tasks:
 
Daily Tasks
 
APM Component
Task
Further Information
Team Center
Review incidents and alerts. Triage issues if appropriate using analysis tools. 
Team Center/Enterprise Manager
Check that the daily backup was complete. Use third party tools for backup that are based on internal procedures of your organization.
APM Command Center
Check the agent logs for errors, for example, the Java Agent Logging 
Note: 
CA Services and partners can help with this task.
APM Command Center
Verify that the agents are reporting.
Enterprise Manager
Monitor metric count and top responses per interval (RPI) metrics.
Enterprise Manager
Monitor Enterprise Manager health metrics. 
Enterprise Manager/Transaction Impact Monitor (TIM)
Check the APM application logs for error messages
Note: 
CA Services and partners can help with this task.
Customer Experience Manager
Close resolved or old performance incidents in CEM.
 
Ongoing Tasks (Weekly)
 
APM Component
Task
Further Information
Team Center
Refine Experience Cards and alerts from the identified incidents.
Note: 
CA Services and partners can help with this task.
Team Center/Enterprise Manager
Save a copy of the APM configuration and backup to an off-site location.
Team Center/WebView/Workstation
Review the APM audit log for unexpected or unauthorized changes.
WebView
Test that the integration with notification systems is working correctly.
Enterprise Manager
Review and set blackout periods for scheduled outages. 
Enterprise Manager
Check resource utilization (CPU and disk space) to validate that the Enterprise Managers have enough resources to function properly.
Customer Experience Manager
Check that the email reports in CEM are being created and distributed.
 
Occasional Tasks (Monthly - Quarterly)
 
APM Component
Task
Further Information
All Components
Review upcoming application releases and schedule base-lining activities.
All Components
Review the APM architecture for performance, scalability, failover, geographic distribution, and other factors.
All Components
Plan and deploy upgrades and patches of APM components.
Team Center/Enterprise Manager
Test restoring backups.
Team Center/WebView
Build, review, and expand the baseline for alerts and thresholds. Recommend changes to thresholds for approval by Application Owners as appropriate.
Workstation
Report on trends in alert frequency and customer-critical transactions.
Workstation
Create management elements and dashboards.
Workstation/WebView
Analyze alerts against reported performance incidents. Locate gaps and problems and recommend configuration enhancements
Enterprise Manager
Perform an APM Cluster Performance Health Check.
 
On-demand Tasks
 
APM Component
Task
Further Information
All Components
Design and install configuration enhancements. For more information, contact CA Services.
All Components
Provision user access to system.
APM Command Center
Review impact of application architecture changes on monitoring.
WebView
Review transaction traces to identify poorly performing code. 
Enterprise Manager/Customer Experience Manager
Configure Enterprise Manager, TIM, and APM Database components.
Customer Experience Manager
Add new transactions to be monitored.
 
More Information: