Agent Upgrades

This section includes general recommendations about upgrading agents.
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This section includes general recommendations about upgrading agents.
 
 
Upgrade Agents and Platform Monitors
This section includes general recommendations about upgrading agents. For specifics, refer to individual agents in Implementing Agents.
 To upgrade a .NET agent, you must uninstall the old version and then install the new version.
 
Follow these steps:
 
  1. Shut down the managed application.
  2. Remove the platform monitor files from the previous installation.
    Platform monitor files are installed with the Java agent or .NET agent installer, in the <Agent_Home>/ext directory.
Apply Agent Customizations
The IntroscopeAgent.profile file from your previous installation contains settings and customizations that you defined.
: For support with customizations to PBDs, EPAgent scripts, or JavaScript calculators, contact CA APM Implementation Services.
The IntroscopeAgent.profile is located in one of these locations:
  • In the default Introscope installation: <EM_Home>/examples
  • In an agent installation on an application server: <Agent_Home>/core/config