Upgrade Failed

Valid for: 10.7 Service Pack 1 and Service Pack 2
apmdevops106
Valid for: 10.7 Service Pack 1 and Service Pack 2
Symptom
I clicked
Upgrade 
in Command Center and received an error that the upgrade failed.
Reason
Upgrade can fail because a component cannot be detected.
Solution
Upgrade usually fails because a component cannot be detected.
Follow these steps:
  1. Rollback the upgrade.
  2. Rerun the entire upgrade beginning with the Space Check.
  3. If the upgrade fails again, review the
    Upgrade Summary
    in the
    Upgrade
    section of the Wizard to pinpoint which component failed.
  4. Download
    the log file.
  5. Search the log for error entries that provide information about what component or server failed.
  6. Review the Installer log to determine the source of the failure.
  7. Review the Controller log if you cannot find the error in the Installer log.