casdgtw (CA ServiceDesk Gateway)

The casdgtw probe is a gateway between the CA Unified Infrastructure Management (CA UIM) and the CA Service Desk. The probe generates an incident ticket in the CA Service Desk that is based on the UIM alarm. Generating an incident helps the service desk user to take corrective actions for resolving the issue. The incident is generated when an alarm is assigned to the designated CASD user. The probe uses this alarm as a Service Desk Call Request and generates the ticket.
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The casdgtw probe is a gateway between the CA Unified Infrastructure Management (CA UIM) and the CA Service Desk. The probe generates an incident ticket in the CA Service Desk that is based on the UIM alarm. Generating an incident helps the service desk user to take corrective actions for resolving the issue. The incident is generated when an alarm is assigned to the designated CASD user. The probe uses this alarm as a Service Desk Call Request and generates the ticket.
The probe supports the following functionality:
  • Tests the network access to the CA Service Desk (CASD) application.
  • Tests the login sessions on the CASD application.
  • Create an incident in the CASD application that is based on UIM alarms.
  • Updates incident activity logs in the CASD application that are based on the UIM alarm updates.
  • Close the incident when the corresponding alarm is acknowledged.
  • Acknowledge the alarm when the corresponding incident is closed in the CASD application.
 
 The casdgtw probe does not generate any QoS metrics. Therefore, there are no probe checkpoint metrics to be configured for this probe.