Predictive Insights

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DX Operational Intelligence
collects millions of data points for the different data types such as alerts, metrics, logs, events, and inventory into a single data lake. This huge data holds numerous information about the device behaviors, trends, patterns, and end-to-end data flows. These insights can be derived by applying analytics on each of these data types individually or in tandem with each other. Predictive Insights provides you with a call to action based on the predicted situations or incidents that are identified through the insights.
Access Predictive Insights
Predictive Insights is a capability that harnesses the power of machine learning to discover patterns and trends. Based on these trends, the application predicts events that are likely to happen in the future. The events that could be predicted are:
  • Performance
  • Capacity
Follow these steps:
  1. Log in to
    DX Operational Intelligence
    .
  2. From the left-navigation page, click the Overview of Predictive Insights Page.pngicon. Depending on the user access role, you can view this page.
    The
    Predictive Insights
    page appears. By default, this page shows the predicted alarms for the next 7 days.
To view Predictive Insights data, complete the steps in Configure# topic.
Overview of the Predictive Insights Page
The
Predictions
page depicts the future alarms graphically as a bar graph and in a table format.
The page displays the total number of predictions that are displayed and also the percentage of predictions on which some action was taken.
Overview of Predictive Insights Page.png
Search by Text
The Global Search Filter field lets you search for alarms in the alarms table. Enter your search text to view alarms that match your search text.  For all alarms, the search takes effect in these columns: Severity, Service Impacted, Device, Metric, and Source Product.
The search is case-sensitive in some columns.
Search by Time Range
Click the calendar icon to select the duration for which you want to view the prediction alarms. The default time range for the Predictive Insights page is 7 days from the current time. You can view predictions for any period for the next four months.
You cannot select past date and time and future date after four months in the Predictive Insights page.
Alarms Chart
The Alarms chart displays the predictive trend for alarms in a bar graph format. The graph displays prediction alarms for the following categories:
  • Purple for Performance
  • Red for capacity
Here the X-axis represents the date of prediction and Y-axis represents the prediction count.
Alarms Chart.png
The table displays the prediction alarms in the graph and the alarms table. By default, the graph displays both the
Performance
and
Capacity
prediction alarms, to view only
Performance
or
Capacity
alarm, click a category or the legend in the graph.
Alarms Table
The Alarms page displays a table showing prediction alarms with relevant details.
To refresh the Alarms table automatically, enable the Auto-update view switch. Use this switch button to shift the view from auto update to manual update.
Initially, only ten alarms prediction appears on the page.
LOAD MORE
button is enabled when there are more than ten alarms in the selected time range.
Alarm Table.png
The following table describes the various columns in the Alarms table:
Column Name
Description
Row-level Alarm Action
Enables you to perform row level alarm actions.
Severity
Indicates the severity of an alarm. The following colors indicate the severity:
  • Red: Critical
  • Orange: Major
  • Yellow: Minor
  • Light Blue: Informational
  • Teal: Warning
  • Green: Any other alarm that does not fall in the above categories
Predictions
Displays the prediction message.
Category
Displays the prediction alarm category.
  • Purple for Performance
  • Red for capacity
Service
Displays the service which is impacted by an alarm.
Device/Item Name
Displays the device or the component name for which the prediction alarm is generated.
For example, <
DeviceName
> - <
ComponentName
>
Metric
Displays the metric for which the prediction alarm is generated.
Trend
Indicates the upward or downward trend for a metric.
Time to Threshold
Indicates the time that the metric takes to reach the threshold value. The threshold time is calculated from the current time. The time is displayed in hours. If time is greater than 24 hours, days are displayed.
Created Time
Displays the time when the alarm was created.
Ack'd/assigned
(Clickable)
Displays the person name to whom the alarm is assigned and whether the person has acknowledged it. The alarms that have been acknowledged are indicated with a tick mark in this column.
Ticket ID
(Clickable)
Displays the ID generated by the ticketing system.
Source Product
Displays the product from which the alarm is generated.
Click any row in the Alarms table. The row expands to display these tabs as shown in the following image:
  • Overview
    This tab provides additional information about the selected alarm. Properties are specific to the product or source from where the alarm originates.
    Overview of Alarm tab.png
  • Affected Metric
    The
    Affected Metric
    tab shows the metric chart of the underlying metric. If the required fields are not available in the alarm, this tab is not shown. This tab shows a linear regression chart for a metric which is clickable. The metric chart displays the following values:
    • The Affected Metric tab has a
      Correlated Metrics
      link that launches Performance Analytics from the context of an alarm and allows you to compare a single metric from different devices or multiple metrics from a single or multiple devices. For more information about the metric charts, see Metric Charts Views.
    • Prediction:
      The green color on the chart is the prediction chart. You can view prediction data for last one week from the current time. Based on the past one week data, the future trend is calculated. The future trend is until the prediction time or one week.
    • Actual
      : The black color on the chart is the Actual chart. Indicates that the data is collected by
      DX Operational Intelligence
      from a data source.
    The
    Affected Metric
    tab is not supported for
    Capacity
    alarms,
    Prediction
    alarms,
    ADA/NFA Prediction
    alarms and
    Custom
    data sources.
    Affected Metric.png
  • Impacted Services
    This tab provides details of the services that are impacted due to the selected alarm. Clicking on a service redirects to Service Analytics page. The table displays the impacted service metrics (such as users that are availing the service, actual service availability, and risk).
    Impacted Service.png
Filter by Alarm Attributes
You can also filter alarms by attributes using the Alarm Attributes Filter. This filter allows you to view only those alarms with attributes matching your search criteria.
Follow these steps:
  1. Click the plus icon in the Alarm Attributes Filter.
  2. Select a filter attribute. Use the filter attribute with any of the following operators:
    • Equals
    • Not equals
    • Contains
    • Does not contain
    • Starts with
    • Does not start with
    • Ends with
    • Does not end with
  3. Click
    Add
    to add attributes to the alarm queue. For example, if you want to see all critical alarms, select the attribute as Severity and select its value as Critical.
    The Alarms table and Chart show only the alarms that match your search criteria for the selected attributes.
Alarm Actions
The alarm actions let you perform a specific action on an alarm. These actions are categorized as follows on Predictive Insights page:
  • Alarm Management
  • Ticket Management
  • Email Notification
Alarm Management
You can use the (bell) icon to manage alarms, acknowledge assigned alarms and clear the assigned alarm.
Follow these steps:
  1. In the Predictive Insights page, select alarms from the Alarms table. Click the (bell) icon. Alternatively, click the link in the Ack'd/assigned column for an alarm.
    The Alarm Management dialog appears. In this dialog, you can perform the following actions:
    • Click the
      Assign to
      option and select the user to whom the alarm is to be assigned.
    • Click the
      Acknowledge
      option to acknowledge the assigned alarm.
    • Click the
      Un-Acknowledge
      option to delete acknowledgment for an alarm.
    • Click the
      Un-assign
      option to remove the assignment for an alarm.
    Alarm Management.png
Ticket Management
You can manage tickets in ServiceNow directly from the Predictive Insights page.
Select alarms from the table and click the (ticket management) icon. Select Open ticket to open a ServiceNow ticket corresponding to the alarm. Alternatively, click the
Open Ticket
link in the
Ticket ID
column for an alarm.
You cannot raise a ticket for an alarm with severity
Informational
.
A ticket is created for the selected alarms in ServiceNow.
Ticket Management.png
Email Notification
You can notify users about an alarm directly from the Predictive Insights page.
Click the (email) icon. Select one or more distribution lists to notify them about the alarm through email.
Email Notification.png