DX Operational Intelligencecollects millions of data points for the different data types such as alerts, metrics, logs, events, and inventory into a single data lake. This huge data holds numerous information about the device behaviors, trends, patterns, and end-to-end data flows. These insights can be derived by applying analytics on each of these data types individually or in tandem with each other. Predictive Insights provides you with a call to action based on the predicted situations or incidents that are identified through the insights.
Access Predictive Insights
Predictive Insights is a capability that harnesses the power of machine learning to discover patterns and trends. Based on these trends, the application predicts events that are likely to happen in the future. The events that could be predicted are:
Follow these steps:
- Log in toDX Operational Intelligence.
- From the left-navigation page, click the icon. Depending on the user access role, you can view this page.ThePredictive Insightspage appears. By default, this page shows the predicted alarms for the next 7 days.
Overview of the Predictive Insights Page
Predictionspage depicts the future alarms graphically as a bar graph and in a table format.
The page displays the total number of predictions that are displayed and also the percentage of predictions on which some action was taken.
Search by Text
The Global Search Filter field lets you search for alarms in the alarms table. Enter your search text to view alarms that match your search text. For all alarms, the search takes effect in these columns: Severity, Service Impacted, Device, Metric, and Source Product.
The search is case-sensitive in some columns.
Search by Time Range
Click the calendar icon to select the duration for which you want to view the prediction alarms. The default time range for the Predictive Insights page is 7 days from the current time. You can view predictions for any period for the next four months.
You cannot select past date and time and future date after four months in the Predictive Insights page.
The Alarms chart displays the predictive trend for alarms in a bar graph format. The graph displays prediction alarms for the following categories:
- Purple for Performance
- Red for capacity
Here the X-axis represents the date of prediction and Y-axis represents the prediction count.
The table displays the prediction alarms in the graph and the alarms table. By default, the graph displays both the
Capacityprediction alarms, to view only
Capacityalarm, click a category or the legend in the graph.
The Alarms page displays a table showing prediction alarms with relevant details.
To refresh the Alarms table automatically, enable the Auto-update view switch. Use this switch button to shift the view from auto update to manual update.
Initially, only ten alarms prediction appears on the page.
LOAD MOREbutton is enabled when there are more than ten alarms in the selected time range.
The following table describes the various columns in the Alarms table:
Row-level Alarm Action
Enables you to perform row level alarm actions.
Indicates the severity of an alarm. The following colors indicate the severity:
Displays the prediction message.
Displays the prediction alarm category.
Displays the service which is impacted by an alarm.
Displays the device or the component name for which the prediction alarm is generated.
For example, <
DeviceName> - <
Displays the metric for which the prediction alarm is generated.
Indicates the upward or downward trend for a metric.
Time to Threshold
Indicates the time that the metric takes to reach the threshold value. The threshold time is calculated from the current time. The time is displayed in hours. If time is greater than 24 hours, days are displayed.
Displays the time when the alarm was created.
Displays the person name to whom the alarm is assigned and whether the person has acknowledged it. The alarms that have been acknowledged are indicated with a tick mark in this column.
Displays the ID generated by the ticketing system.
Displays the product from which the alarm is generated.
Click any row in the Alarms table. The row expands to display these tabs as shown in the following image:
- OverviewThis tab provides additional information about the selected alarm. Properties are specific to the product or source from where the alarm originates.
- Affected MetricTheAffected Metrictab shows the metric chart of the underlying metric. If the required fields are not available in the alarm, this tab is not shown. This tab shows a linear regression chart for a metric which is clickable. The metric chart displays the following values:
TheAffected Metrictab is not supported forCapacityalarms,Predictionalarms,ADA/NFA Predictionalarms andCustomdata sources.
- The Affected Metric tab has aCorrelated Metricslink that launches Performance Analytics from the context of an alarm and allows you to compare a single metric from different devices or multiple metrics from a single or multiple devices. For more information about the metric charts, see Metric Charts Views.
- Prediction:The green color on the chart is the prediction chart. You can view prediction data for last one week from the current time. Based on the past one week data, the future trend is calculated. The future trend is until the prediction time or one week.
- Actual: The black color on the chart is the Actual chart. Indicates that the data is collected byDX Operational Intelligencefrom a data source.
- Impacted ServicesThis tab provides details of the services that are impacted due to the selected alarm. Clicking on a service redirects to Service Analytics page. The table displays the impacted service metrics (such as users that are availing the service, actual service availability, and risk).
Filter by Alarm Attributes
You can also filter alarms by attributes using the Alarm Attributes Filter. This filter allows you to view only those alarms with attributes matching your search criteria.
Follow these steps:
- Click the plus icon in the Alarm Attributes Filter.
- Select a filter attribute. Use the filter attribute with any of the following operators:
- Not equals
- Does not contain
- Starts with
- Does not start with
- Ends with
- Does not end with
- ClickAddto add attributes to the alarm queue. For example, if you want to see all critical alarms, select the attribute as Severity and select its value as Critical.The Alarms table and Chart show only the alarms that match your search criteria for the selected attributes.
The alarm actions let you perform a specific action on an alarm. These actions are categorized as follows on Predictive Insights page:
- Alarm Management
- Ticket Management
- Email Notification
You can use the (bell) icon to manage alarms, acknowledge assigned alarms and clear the assigned alarm.
Follow these steps:
- In the Predictive Insights page, select alarms from the Alarms table. Click the (bell) icon. Alternatively, click the link in the Ack'd/assigned column for an alarm.The Alarm Management dialog appears. In this dialog, you can perform the following actions:
- Click theAssign tooption and select the user to whom the alarm is to be assigned.
- Click theAcknowledgeoption to acknowledge the assigned alarm.
- Click theUn-Acknowledgeoption to delete acknowledgment for an alarm.
- Click theUn-assignoption to remove the assignment for an alarm.
You can manage tickets in ServiceNow directly from the Predictive Insights page.
Select alarms from the table and click the (ticket management) icon. Select Open ticket to open a ServiceNow ticket corresponding to the alarm. Alternatively, click the
Open Ticketlink in the
Ticket IDcolumn for an alarm.
You cannot raise a ticket for an alarm with severity
A ticket is created for the selected alarms in ServiceNow.
You can notify users about an alarm directly from the Predictive Insights page.
Click the (email) icon. Select one or more distribution lists to notify them about the alarm through email.