Add Maintenance Window

You can schedule a maintenance period for a required service. During the maintenance window, alarms are silenced and you will not receive any alarm notifications.
You can still monitor all the metrics such as risk, health, and availability of the devices. An alarm that raises within the maintenance time is tagged as  in the Service Analytics view. You can create a maintenance schedule for once, daily, weekly, or monthly time period. You are allowed to created multiple maintenance windows.

Steps to Enable Maintenance Window

To enable the maintenance window, follow these steps:
  1. From the
    Services Overview
    page, click the service for which you want to schedule the maintenance window.
  2. Click Dashboard Layout.PNG,
    Add maintenance window
    on the
    Service Details
    page.
    The
    Choose affected entities
    view opens with
    Services
    tab as default.
  3. Click the
    +
    icon next to a service name.
    You can also choose to add from
    Agents
    ,
    Groups
    , and
    Devices
    tab respectively.
  4. In the context menu, select
    Add service
    if you want to create a maintenance window for only service and click
    Add service & sub-services
    if you want to create a maintenance window for the parent service and child sub-services. In this example, let us select
    Add Service
    .
  5. Click
    Create maintenance
    button.
    The Set a Maintenance Window appears.
    • Name:
      Enter a name for the schedule.
    • Description: Enter a description for the schedule.
    • Start
      and
      End
      : Set the start and end times of the schedule. This field defines the duration of the schedule.
    • Time zone:
      Select the time zone for the schedule.
    • Repeat:
      Select the
      Custom
      option if you want a recurring maintenance schedule.
    • Every:
      Set the time period based on Days, Weeks, or Months.
    • End:
      Set the end time for the recurring maintenance window using the calendar. If you do not want to end the recurring maintenance window, select
      Never
      .
  6. Click
    Save
    .
    The maintenance window is created for the selected service.
  7. To modify an existing maintenance window, click the
    Edit
    option on the Maintenance Window message.
  8. To delete an existing maintenance window, click the
    Edit
    option on the Maintenance Window message and click
    Delete
    option.