Greenbook

This section provides problem determination and troubleshooting guidelines for the DX NetOps Mediation Manager product. CA also recommends that you interview the customer using the Troubleshooting Methodology for CA Support Partners. The Troubleshooting Methodology for CA Support Partners provides a script for obtaining basic information to assist you with problem determination for all CA products and solutions.
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This section provides problem determination and troubleshooting guidelines for the DX NetOps Mediation Manager product. CA also recommends that you interview the customer using the Troubleshooting Methodology for CA Support Partners. The Troubleshooting Methodology for CA Support Partners provides a script for obtaining basic information to assist you with problem determination for all CA products and solutions.
If you have completed the problem determination interview and used the resource information provided in this guide and the problem or issue reported by the customer is not resolved, please contact CA Support for assistance. You can open a case or contact our Customer Care representatives.