Multi-tenancy

To create separate monitoring environments that you administer from a single user interface, add custom tenants. The multi-tenancy support lets you monitor discrete customer environments separately and securely. A tenant represents a customer environment that a managed service provider (MSP) administers.  Each tenant environment is independent and effectively functions as a separate instance of capm. Each instance can contain multiple users and roles that are not shared among tenants.
capm250
HID_Tenants
To create separate monitoring environments that you administer from a single user interface, add custom tenants. The multi-tenancy support lets you monitor discrete customer environments separately and securely. A tenant represents a customer environment that a managed service provider (MSP) administers.  Each tenant environment is independent and effectively functions as a separate instance of
DX NetOps Performance Management
. Each instance can contain multiple users and roles that are not shared among tenants.
By default, all managed items and their data are associated with the Default Tenant.
The basic tenant definition contains a few parameters to identify the MSP customer. Each tenant is associated with one or more IP domains. All items in the associated IP domains are associated with that tenant. The global administrator or the tenant administrator sets up the monitoring environment for the tenant. The following configuration items are scoped to the tenant:
  • SNMP profiles
  • User accounts
  • Roles
  • Custom groups
  • Custom dashboards
  • Custom menus
  • Discovery profiles
  • Threshold profiles
Administrator Roles for Multi-tenancy
When multi-tenancy is deployed,
DX NetOps Performance Management
supports the Global Administrator and Tenant Administrator roles:
  • Global Administrator
    The Default Tenant administrator, usually representing an MSP. Product settings and data are not shared among tenants, but the Default Tenant Administrator can access and modify all settings. This user must have the predefined "Administrator" role.
  • Tenant Administrator
    A limited administrator who is associated with a single tenant. This operator cannot access shared infrastructure or configuration belonging to the host (usually, the MSP). Tenant user accounts can include one or more of these administrator accounts. When you create a tenant, the user interface prompts you to create a tenant administrator.