Configure Business Hours Filtering

Business hours represent times of the day and week of increased importance. To filter the data in a dashboard to relevant hours for capacity planning or to report business hours, apply a business hours filter.
HID_Business_Hours
Business hours represent times of the day and week of increased importance. To filter the data in a dashboard to relevant hours for capacity planning or to report business hours, apply a business hours filter.
Consider organizing your devices into site groups. Site groups are special custom groups that organize managed items, such as devices, that are in the same location or are near each other. Site groups can include time zone and business hours attributes so that you can precisely filter data from business-critical times of day.
Subgroups of managed items do not directly inherit the business hours and time zone filters from the site group to which it is associated. You must associate the business hours definition with each relevant subgroup in the tree.
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renders views that you have applied a business hours filter based on the selected site group. The selected site group’s filters apply to all items in that group and in any subgroups. When you change the selected site group to a subgroup, the parent group filters are not applicable. Group references inherit associated business hours and time zone filters from the original site group.
For more information:
  • About site groups, including how to create them and add managed items to them, see Manage Groups.
  • About group filters, see Groups.
  • About subgroups and group references, see Manage Subgroups.
You can also manage business hours definitions by way of REST Web Services.
For more information, see Use Web Services to Manage Business Hours.
In this article:
Create a Business Hours Definition
Before you can apply a business hours filter to views, dashboards, or context pages, create a business hours definition. Optionally, associate the business hours definition with site groups. Each definition includes the times of day and days of the week. Select the hours and days that reflect periods of increased activity. Create definitions for every distinct location in your enterprise.
Prerequisite:
You have the Administer Business Hours role right.
Follow these steps:
  1. Hover over
    Administration
    , and then click
    Group Settings
    ,
    Business Hours
    .
    The
    Manage Business Hour Definitions
    page appears.
  2. Click
    New
    .
    The
    Add Business Hours
    dialog opens.
  3. Complete the following fields:
    • Name
      Specify a name for the business hours definition. This name appears in the view subtitle for those views to which you have applied the business hours filter.
    • Description
      Specify a description for the business hours definition.
    • Select the checkboxes for the days of the week that you want included in this business hours definition.
    • Start Time/End Time
      Select the start time and the end time for this business hours definition from the drop-down lists.
      You can select only whole-hour increments.
  4. (Optional) Associate the business hours definition with a site group that does not already have business hours set:
    1. Click
      Select Site Groups to Associate
      .
    2. Add one or more site groups to the
      Selected Sites
      list.
      You can select only site groups that have a time zone. Because you can define business hours definitions only in whole-hour increments, only site groups that have time zones with whole-hour offsets are available for selection.
      You can specify the business hours and time zone for a site group when you create or edit site groups.
    3. Click
      OK
      .
  5. Click
    Save
    .
Edit a Business Hours Definition
Prerequisite:
You have the Administer Business Hours role right.
Follow these steps:
  1. Hover over
    Administration
    , and then click
    Group Settings
    ,
    Business Hours
    .
    The
    Manage Business Hour Definitions
    page appears.
  2. Click the business hours definition that you want to edit from the list, and then click
    Edit
    .
    The
    Edit Business Hours
    window opens.
  3. Modify the name, description, and start and end time, and then click
    Save
    .
Business Hours Filter Support and Limitations
The following views filter data results based on applied business hours:
  • Table view
  • Card view
  • Dual-severity card view
  • Gauge chart
  • Pie chart
  • Horizontal bar chart
  • Composite chart table
  • Group scorecard table
  • Group scorecard trend
    For more information about this view type, see Group Scorecard Trend Views.
Data with the periods outside of the applied business hours are displayed as shaded in the following views:
  • Calendar Heat Chart
  • Trend Chart (including MultiView Trend and MultiTrend)
  • Dynamic Trend
  • Trend views in on-demand reports
The following metrics, data, views, dashboards, and charts do not show filter data when a business hours filter is applied:
  • Projection metrics
  • Daily rollup data and views that shows daily resolution
  • Table views in on-demand reports
  • Views on dashboards that have a device or interface context
  • Time bar chart
Next Step
Now that you have created business hours definitions, you can apply them to views, dashboards, or context pages.
For more information: